CX Architecture – Using Agent Insights to Design a Remarkable Experience (Recorded 03/18/2020)

Etech webinar recording

By |2020-04-24T22:31:45+00:00March 27th, 2020|Video|Comments Off on CX Architecture – Using Agent Insights to Design a Remarkable Experience (Recorded 03/18/2020)

The Customer Experience Journey – It’s More Than Technology!

Watch panel experts expand their discussion on customer experience beyond the technology! From hot topics such as the importance of human connection to the agent experience, you will hear real, unscripted discussions and valuable take-aways on the state of the customer experience journey today.

By |2020-04-01T18:25:19+00:00December 16th, 2019|Educational Webinars|Comments Off on The Customer Experience Journey – It’s More Than Technology!

Unleashing Your Performance Secret Weapon

For decades the contact center industry has struggled to unleash its most important performance weapon. What makes this mystery so well kept? In this session, you’ll learn about the massive impact, mysterious debacles, why they fail, truths about performance coaching, and opportunities for you to seize.

By |2020-04-29T18:02:35+00:00August 21st, 2019|Educational Webinars|Comments Off on Unleashing Your Performance Secret Weapon
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