Quick work-from-home transition for your contact center

With the urgent need for social distancing to keep employees healthy and stop the spread of COVID-19, many contact centers are faced with new questions: How do you transition your contact center to work-from-home mode? How do you do it quickly and ensure business continuity?

By |2020-04-29T04:39:51+00:00March 31st, 2020|News You Can Use|Comments Off on Quick work-from-home transition for your contact center

How to Help Your Contact Center Employees Bring You Better Ideas

Your supervisors and agents know how to improve the customer experience, streamline the training, and make your tools 100% easier to use. And yet, this is a scene I see in almost every center I work with. I do a focus group.

By |2020-04-30T04:29:33+00:00February 20th, 2020|News You Can Use|Comments Off on How to Help Your Contact Center Employees Bring You Better Ideas
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