Federal Appeals Court Holds Up Dish Network Robocall Violations

A three-judge panel in the Seventh Circuit largely affirmed an Illinois federal court’s judgment finding Dish Network liable for forcing retailers to make 66 million unlawful telemarking calls to consumers. While the Seventh Circuit affirmed liability.

By |2020-04-30T04:14:32+00:00April 14th, 2020|News You Can Use|Comments Off on Federal Appeals Court Holds Up Dish Network Robocall Violations

Second Circuit Causes Additional Confusion About ATDS Definition

After recent opinions from the Seventh Circuit (Gadelhak) and Eleventh Circuit (Glasser), a narrow interpretation of automatic telephone dialing system (ATDS) seemed to be gaining traction. Both held that a system is not an ATDS unless it can [...]

By |2020-04-30T04:19:56+00:00April 13th, 2020|News You Can Use|Comments Off on Second Circuit Causes Additional Confusion About ATDS Definition

Zoom Class Actions Illustrate Pitfalls of Failing to Accurately Disclose Data Practices

The recent scrutiny and class action litigation accompanying Zoom’s rapid transformation to the cultural mainstream stands as a powerful reminder of the importance of proactively understanding and disclosing how a business collects, uses, and shares its customers’ personal information.

By |2020-04-29T04:46:16+00:00April 10th, 2020|News You Can Use|Comments Off on Zoom Class Actions Illustrate Pitfalls of Failing to Accurately Disclose Data Practices

Coronavirus and Your Call Center by Bruce Belfiore

COVID-19, more commonly referred to as the Coronavirus, is spreading rapidly as I write this in February, 2020. As a result, there are contact center managers worldwide who are wondering what to expect and how best to prepare.

By |2020-04-30T04:26:51+00:00March 24th, 2020|News You Can Use|Comments Off on Coronavirus and Your Call Center by Bruce Belfiore

Contact Center Available Capacity for COVID-19 Crisis

In an effort to help members during this COVID-19 crisis, we have identified some of our members, who have available capacity in their contact centers or via their work-at-home agent process. If you are a contact center company [...]

By |2020-04-30T04:27:55+00:00March 23rd, 2020|News You Can Use|Comments Off on Contact Center Available Capacity for COVID-19 Crisis

Call Center Planning Now for the Next Three to Six Months, by CallShaper

Many of our clients are asking, what is everyone else doing to prepare? Here is some feedback on what they could be doing to get ready. Make all reps and support staff that can work from home, start working from home as soon as possible to minimize the spread.

By |2020-04-30T04:24:29+00:00March 23rd, 2020|News You Can Use|Comments Off on Call Center Planning Now for the Next Three to Six Months, by CallShaper
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