The Trade Association Supports a Narrow Definition in Line with the FCC’s Original Intent

September 17, 2020, Avon, IN – The Professional Association for Customer Engagement (PACE), the only non-profit trade association dedicated to advocating for the contact center industry, recently submitted an amicus brief to the Supreme Court for consideration in Facebook v. Duguid. The case addresses the proper interpretation of the “autodialer” definition in the Telephone Consumer Protection Act (TCPA), an issue that has frustrated contact center businesses for years.

“Thousands of TCPA suits are filed each year because of the lack of clarity and consensus between the courts and the Federal Communication Commission (FCC) on what constitutes an autodialer,” says Karl Koster, a member of the PACE Board of Directors and chief regulatory counsel for Noble Systems, which filed the brief with PACE. “It’s our hope a Supreme Court ruling will help curb the billions of dollars in settlements and judgements being spent on this issue and help businesses reduce the risk of non-compliance with the TCPA in the future.”

The brief supports Facebook’s argument that a narrow interpretation of the autodialer definition is the correct interpretation and consistent with the original intent of the TCPA’s statutory language. This narrow definition has been adopted by several Circuit Courts of Appeals and brings clarity to the regulatory and legal minefield that America’s contact centers are currently facing.

“For years, PACE has advocated for regulations and technologies to reduce the number of illegal robocalls,” says Lori Fentem, PACE Board of Directors Chairperson. “We believe it’s time to restore consumer trust, and PACE continues to provide a unified voice in advocating for the benefit of professionals in the contact center industry.”

About PACE
The Professional Association for Customer Engagement (PACE) is a 501(c)(6) trade association dedicated to the advancement of professionals in the customer experience industry. We promote our members’ ability to provide outstanding customer service and sales solutions and provide a unified voice in advocating for the benefit of our members and the industry as a whole. From our National Convention and Washington Summit, to our Regional Chapter events, PACE provides the tools and opportunities that allow customer experience professionals to become involved and stay engaged with networking opportunities. Learn more at