Aureon Contact Center™ is an Iowa-based Contact Center company that specializes in creating and managing first class customer experiences. We have been providing help desk, technical support and customer service to a wide variety of industries for more than 20 years. With our omnichannel solution, we offer inbound and outbound phone, e-mail, SMS and chat solutions as well as social media moderation at a number of service levels and models.
Aureon Contact Center recognizes each partner has unique needs, requirements and expectations. We provide personalized support for each client and focus on being responsive to changing needs and expectations.
Aureon Contact Center is a partner that will be a key part of your success by providing The Right People, The Right Technology and the Right Locations.
Aureon Contact Center Corporate offices are in West Des Moines, Iowa. Our contact centers are located in: Marshalltown, Newton, Jefferson and Manning.
Aureon Contact Center is owned by Iowa Network Services, Inc. (INS). INS is a consortium of 122 Iowa Telephone Companies that provides state wide end to end communications, information technology and business and technical services including internet, broadband, video, fiber and co-location facilities for corporations, government and telephone companies.
The synergies generated by the combination and collaboration of Aureon Contact Center with Iowa-based INS and the other Aureon business units further enhances Aureon Contact Center position and potential in the marketplace. Aureon Contact Center together with Aureon Technology and Consulting provide our clients with a partner that is built on a solid foundation for contact center solutions and the ability to grow with us, as needed, with multiple solution areas.
Aureon is the proud 2018 winner of Technology Association of Iowa’s Large Technology Company of the Year.