Fidelum Partners is a research-based consulting and data analytics firm specializing in customer and agent loyalty insights, strategies and results.  We take pride in building lasting relationships with our clients and keep their best interests at the forefront of everything we do.

Our breakthrough HUMAN Brand customer and agent experience model has been cited in over 250 peer-reviewed academic papers and validated through application with over 160 brands in eight countries and seven languages.

We work with customer service organizations, contact center operators and technology partners to measure, manage and deliver customer and agent experiences that result in lasting loyalty and financial growth.

Contact us at for a free consultation and program assessment.

Chris Malone
Managing Partner
Fidelum Partners