Rapid pace, customer contact channel expansion, and need for new customer perspectives in the contact center industry spawns new acquisition for non-profit trade association

Indianapolis, IN—3/13/20—Today, the Professional Association of Customer Engagement (PACE) announces the advancement of another of its strategic objectives to increase its reach and impact on the contact center industry with its acquisition of the International Customer Service Association (ICSA).

Since its inception in 1984, the ICSA has hosted National Customer Service Week every year. The week-long celebration was proclaimed a national event by the U.S. Congress in 1992 and is formally recognized by companies large and small across the county.

National Customer Service Week is celebrated annually during the first full business week of October each year, and the PACE Association will proudly continue this vital tradition of celebrating our industry’s professionals in honor of ICSA’s shared PACE values.

“The addition of ICSA to the PACE family provides even more industry professionals the opportunity to collaborate and learn across a wide array of verticals to gain the deeply sought after perspective of the cross-branded customer to improve the customer experience,” says Stuart Discount, CEO, PACE Association.


The Professional Association for Customer Engagement (PACE) is the only non-profit trade association that educates and protects companies that engage with customers via the contact center and digital service.

Members receive value by:

  • The only unified voice advocating for ethical contact centers
  • Propagation of industry best practices and advanced professional education
  • Unparalleled networking opportunities and peer-driven events; and
  • Risk abatement through compliance education and accreditation


Grow with us. It’s your perfect opportunity to network and learn along with leaders from a variety of industries focused on customer experience. Go to: https://www.paceassociation.org/membership to learn more.