ERC is an agile, results-driven contact center that specializes in managing every part of the customer lifecycle, from customer acquisition to customer care to tech support to recovery and collections. Founded in 1999 by Kirk Moquin and Mark Thompson, ERC has gone from being a small firm specializing in recovery and collections to a company with thousands of employees and offices across four continents, capable of handling any customer service needs. ERC’s entrepreneurial spirit and dedication to building relationships are the reasons that the company is the customer solution provider of choice for so many Fortune 500 companies.
From the very beginning, ERC has been able to connect clients with unrivaled talent and technology, thanks to the company’s continued investment in both developing local workforces and implementing the latest technological breakthroughs. Whether in Orange Park or Durban, every ERC employee has access to comprehensive training and benefits, as well as high-tech tools to help them carry out their jobs effectively.
ERC has been in the BPO and recovery business for almost two decades, and it’s this experience that informs every decision the company makes. ERC does not compromise on quality, and is dedicated to providing the best results and the highest value possible to its clients.
Rachel Jackson, SVP of Brand Management 9048741141
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.
Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Your business is our passion.
Experience EC Solutions brings 20 years of call center experience to your company. We have catered to every need from outbound sales to client retention, and everything in between.
Dedicated leadership A large staff of trained Managers, supervisors, and quality assurance officers to ensure a consistent high standard of customer experience.
Fundamentals training/on boarding courses Rigorous preparation of onboarded agents to ensure proficiency in communication skills, research, data entry, analytics, and a litany of other areas. Innovative, site dedicated trainers who create training courses and refresher courses around specific client needs/wants. Continuous coaching and refresher courses to help reduce pain points.
Unwavering excellence EC Solutions is dedicated first and foremost in providing the highest quality of customer support services to meet the needs and demands of our clients while achieving a profitable and secure return for our investors. This will be realized both internally and externally by continuous communication and transparency between management, employees, customers and community, and by ongoing improvement of processes, systems, and technology.
Large pool of prospective agents Located in Marikina Metro Manila, Cainta Rizal and Our Head Office at Baliuag Bulacan two hours away outside of Manila EC Solutions is the largest and most successful center in Baliuag Bulacan. This allows EC to onboard and retain the most talented and experienced agents in our location.
Adaptive The ability to adapt and learn new ideologies and business methodologies. Worked across several platforms, including migration training and assistance from our dedicated management staff. Working with a wide variety of clientele that have a large target consumer base. Specified logic and techniques approach applied to our client’s desired target base.
Location:Philippines, Bulacan, Baliwag
Specialization: Sales, Customer Service, Application Processing, Inbound/Outbound Services, Dedicated Agents, Customized Training, Real-Time Analytics and Reporting of Call Data, Fast Recruitment and Hiring Process
Security: On site live security 24/7. Safe and friendly workplace for employees. Brand New Call Center Headquarters with amenities for employees. No incidents of any lost or stolen identity information. 100% HIPA compliance while dealing with medical records.
Outage Protection: Running on much of the same infrastructure as Manila. Redundancies to protect against outages.
Availability: Experience with 9am-9pm EST shifts Monday-Friday and day shift Saturday. Customizable availability.24/7 Operation.
Client Portfolio: Citizens Disability,ADT( Home Security) , Provenir
Who are we?
EC Solutions” Our Innovation makes us First, Our Quality makes us Best” At EC Solutions everything we do is inspired by our enduring mission of always providing the best experience possible. We focus on the client’s needs through collaborative relationships, a dynamic and nimble approach to management, results driven insights with analytics, and customized solutions to fit the enterprise.
EPIC Connections is a global customer engagement and contact center consulting company. Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results. Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. EPIC’s senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage. With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.
Dan Dineen, Vice President Professional Services 4028844700 x 214 John Glantz, Vice President Consulting Services 4028844700 x206
Empereon – Constar is a leading provider of outsourcing services across the entire span of the Customer Life Cycle. Empereon – Constar Provides contact center solutions focused around Customer Acquisition, Customer Care, Collections, Recoveries, and Back Office.