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BenchmarkPortal is your source for Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the call center industry.
Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness. Join our community today.
Contact Center Benchmarking
Training for all levels of Contact Center Professional (in-person and on-demand)
Contact Center Assessments
Contact Center Industry Reports
Call Center White Papers, Research and Webinars
BBC Technology Solutions provides lower cost IT hardware solutions and unparalleled customer service guaranteed to help you get the most of out of your technology budget. Whether you are planning a technology refresh, setting up a new training center, or expanding your operations, BBC has the brand name, certified refurbished business class IT hardware to support your needs, including thin clients, desktops, laptops, LCD monitors, phones, and more. Our value-added solutions will help your company save time and money through Microsoft licensing, imaging services, warranties, IT buy backs, leasing options, and test drive programs. Clients experience a new, out-of-the-box, experience at half the cost! To further maximize your investment in technology, we offer IT liquidation services in which we can remove retired equipment from your company and put money back into your organization.