Learn how a BPO helped its largest client triple its workforce in 45 days - in the midst of a global pandemic. What do you do when a pandemic starts gripping the world, and your largest customer tells you they need to triple their workforce in 45 days?Learn from CEO [...]
In this time of extraordinary uncertainty and change, your contact center team has learned to quickly adapt to do the best they can, with what they have, from where they are.
Moderated by BenchmarkPortal’s Bruce Belfiore, who has taken a thought leadership position on the COVID-19 crisis
Today’s crisis has brought contact centers into focus. Customers need answers immediately: immediate availability, after all, is what consumers have come to expect from today’s brands. For contact centers, the unprecedented surge in contact volumes – in every channel!
PACE Association, in partnership with Fidelum Partners, is delivering a webinar series on the truth about AI in contact centers. This series of webinars include an Executive Summary session and three industry verticals: Healthcare, Insurance, and Retail.
In this webinar, explore going beyond technology & data to reach human wisdom. Join PACE and Etech’s Chief Customer Officer Jim Iyoob, as he lays out the architecture needed for human intelligence to meet artificial intelligence to improve your customer experience.
Watch panel experts expand their discussion on customer experience beyond the technology! From hot topics such as the importance of human connection to the agent experience, you will hear real, unscripted discussions and valuable take-aways on the state of the customer experience journey today.
For decades the contact center industry has struggled to unleash its most important performance weapon. What makes this mystery so well kept? In this session, you’ll learn about the massive impact, mysterious debacles, why they fail, truths about performance coaching, and opportunities for you to seize.