Unleash Your Customer Service Team’s Best Ideas: PACE I.D.E.A. Inspiration Summit

In this time of extraordinary uncertainty and change, your contact center team has learned to quickly adapt to do the best they can, with what they have, from where they are.

By |2020-06-17T04:04:19+00:00June 10th, 2020|Educational Webinars, News You Can Use|Comments Off on Unleash Your Customer Service Team’s Best Ideas: PACE I.D.E.A. Inspiration Summit

Empowering Contact Centers for Agility in Uncertain Times

Today’s crisis has brought contact centers into focus. Customers need answers immediately: immediate availability, after all, is what consumers have come to expect from today’s brands. For contact centers, the unprecedented surge in contact volumes – in every channel!

By |2020-04-29T18:01:41+00:00April 21st, 2020|Educational Webinars|Comments Off on Empowering Contact Centers for Agility in Uncertain Times

Webinar Series: Real Truths for AI in the Contact Center

PACE Association, in partnership with Fidelum Partners, is delivering a webinar series on the truth about AI in contact centers. This series of webinars include an Executive Summary session and three industry verticals: Healthcare, Insurance, and Retail.

By |2020-04-28T18:12:55+00:00April 20th, 2020|Educational Webinars, News You Can Use|Comments Off on Webinar Series: Real Truths for AI in the Contact Center

Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

In this webinar, explore going beyond technology & data to reach human wisdom. Join PACE and Etech’s Chief Customer Officer Jim Iyoob, as he lays out the architecture needed for human intelligence to meet artificial intelligence to improve your customer experience.

By |2020-04-01T14:20:19+00:00February 21st, 2020|Educational Webinars, Video|Comments Off on Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

The Customer Experience Journey – It’s More Than Technology!

Watch panel experts expand their discussion on customer experience beyond the technology! From hot topics such as the importance of human connection to the agent experience, you will hear real, unscripted discussions and valuable take-aways on the state of the customer experience journey today.

By |2020-04-01T18:25:19+00:00December 16th, 2019|Educational Webinars|Comments Off on The Customer Experience Journey – It’s More Than Technology!

Unleashing Your Performance Secret Weapon

For decades the contact center industry has struggled to unleash its most important performance weapon. What makes this mystery so well kept? In this session, you’ll learn about the massive impact, mysterious debacles, why they fail, truths about performance coaching, and opportunities for you to seize.

By |2020-04-29T18:02:35+00:00August 21st, 2019|Educational Webinars|Comments Off on Unleashing Your Performance Secret Weapon