Learn how a BPO helped its largest client triple its workforce in 45 days - in the midst of a global pandemic. What do you do when a pandemic starts gripping the world, and your largest customer tells you they need to triple their workforce in 45 days?Learn from CEO [...]
PACE Member Since April 2020 Product/Service: BPO | ITO | Nearshoring | Offshoring | BI | RPO | RPA | KPO | CCaaS | Digital Transformation | Virtual Contact Centers Why did you become a PACE member? PACE is unequivocally one of the world's foremost customer service and engagement [...]
PACE Member Since 2005 Product/Service: BPO specializing in Inbound & Outbound Customer Care & Sales Why did you become a PACE member? Avantive Solutions became a member for multiple reasons ranging from regulatory updates, to the latest customer experience trends and technology solutions. What do you see as the [...]
Michele Shuster November 2020 PACE is the only non-profit organization exclusively supporting the contact center industry and its customer experience professionals. As an attorney who has worked with PACE for 16 years, I want to address a common misconception about the work PACE does, not only on behalf [...]
The Trade Association Supports a Narrow Definition in Line with the FCC’s Original Intent September 17, 2020, Avon, IN – The Professional Association for Customer Engagement (PACE), the only non-profit trade association dedicated to advocating for the contact center industry, recently submitted an amicus brief to the Supreme Court for consideration in [...]
Infinity is a forward-thinking customer engagement and sales agency powered by our internal revenue system, Buyerlytics®. We help our clients get customers and keep customers, by providing world class customer service, inbound/outbound sales, lead-generation, account management and retention work. Our portfolio is vast and we are industry agnostic, but do [...]
DialCare is an innovative telemedicine solutions company offering members convenient, robust care through phone and video consultations with doctors, mental health professionals and dentists. Our Mental Wellness program is designed to provide safe and secure means of seeking mental health assistance from licensed, master's level or higher professionals via virtual [...]
Dear PACE Members, When Elvis’ “A Little Less Conversation” was released in 1968 (for the film Live A Little, Love a Little), it was a minor hit in the US. The song was remixed for a Nike ad in 2002 and subsequently spent four weeks at the top of the [...]
The PACE Pulse is designed to keep you up-to-date on PACE members and events and issues that impact the contact center industry! A Letter from Lori Fentem Member Spotlight New/Renewed Members Advocacy and Articles Compliance & Regulatory Online, Regional, National Events Greetings PACE Members! You have all been on my mind [...]
One of the biggest chains of self-service professional wholesale stores METRO Cash & Carry has teamed up with Simply Contact to create a client-oriented call center. Simply Contact’s experts have already begun to work on the implementation and full development of the METRO’s outsourced call center. METRO Cash & Carry [...]
By Kelli Barabasz Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common is, “Aren’t all call centers the same, I mean a call center is a call center, right?” Well, there is a [...]
