About Sage Johnson

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So far Sage Johnson has created 11 blog entries.

Scaling in Times of Crisis

Learn how a BPO helped its largest client triple its workforce in 45 days - in the midst of a global pandemic. What do you do when a pandemic starts gripping the world, and your largest customer tells you they need to triple their workforce in 45 days?Learn from CEO [...]

By |2020-12-17T16:57:33+00:00December 17th, 2020|Educational Webinars|Comments Off on Scaling in Times of Crisis

Member Spotlight: Corpshore Solutions

PACE Member Since April 2020 Product/Service: BPO | ITO | Nearshoring | Offshoring | BI | RPO | RPA | KPO | CCaaS | Digital Transformation | Virtual Contact Centers   Why did you become a PACE member? PACE is unequivocally one of the world's foremost customer service and engagement [...]

By |2020-12-08T18:17:34+00:00December 8th, 2020|Member Spotlight|Comments Off on Member Spotlight: Corpshore Solutions

Member Spotlight: Avantive

PACE Member Since 2005 Product/Service: BPO specializing in Inbound & Outbound Customer Care & Sales   Why did you become a PACE member? Avantive Solutions became a member for multiple reasons ranging from regulatory updates, to the latest customer experience trends and technology solutions.   What do you see as the [...]

By |2020-11-24T23:24:49+00:00November 24th, 2020|Member Spotlight|Comments Off on Member Spotlight: Avantive

Support the Impact Fund to Help Ensure Your Voice is Heard

Michele Shuster November 2020 PACE is the only non-profit organization exclusively supporting the contact center industry and its customer experience professionals. As an attorney who has worked with PACE for 16 years, I want to address a common misconception about the work PACE does, not only on behalf [...]

By |2020-11-17T19:25:18+00:00November 16th, 2020|Impact Fund|Comments Off on Support the Impact Fund to Help Ensure Your Voice is Heard

PACE Files Amicus Brief in Autodialer Case Before the U.S. Supreme Court

The Trade Association Supports a Narrow Definition in Line with the FCC’s Original Intent September 17, 2020, Avon, IN – The Professional Association for Customer Engagement (PACE), the only non-profit trade association dedicated to advocating for the contact center industry, recently submitted an amicus brief to the Supreme Court for consideration in [...]

By |2020-09-17T13:53:30+00:00September 17th, 2020|News You Can Use, Regulatory|Comments Off on PACE Files Amicus Brief in Autodialer Case Before the U.S. Supreme Court

Infinity

Infinity is a forward-thinking customer engagement and sales agency powered by our internal revenue system, Buyerlytics®. We help our clients get customers and keep customers, by providing world class customer service, inbound/outbound sales, lead-generation, account management and retention work. Our portfolio is vast and we are industry agnostic, but do [...]

By |2020-09-18T19:32:54+00:00September 14th, 2020|#ProudPACEMember, Member Spotlight, News You Can Use|Comments Off on Infinity

DialCare

DialCare is an innovative telemedicine solutions company offering members convenient, robust care through phone and video consultations with doctors, mental health professionals and dentists. Our Mental Wellness program is designed to provide safe and secure means of seeking mental health assistance from licensed, master's level or higher professionals via virtual [...]

By |2020-08-13T14:24:02+00:00August 6th, 2020|Member Spotlight, News You Can Use|Comments Off on DialCare

Who Doesn’t Love a Good Remix?

Dear PACE Members, When Elvis’ “A Little Less Conversation” was released in 1968 (for the film Live A Little, Love a Little), it was a minor hit in the US. The song was remixed for a Nike ad in 2002 and subsequently spent four weeks at the top of the [...]

By |2020-08-21T15:42:31+00:00August 6th, 2020|News You Can Use|Comments Off on Who Doesn’t Love a Good Remix?

PACE Pulse June 2020

The PACE Pulse is designed to keep you up-to-date on PACE members and events and issues that impact the contact center industry! A Letter from Lori Fentem Member Spotlight New/Renewed Members Advocacy and Articles Compliance & Regulatory Online, Regional, National Events Greetings PACE Members! You have all been on my mind [...]

By |2020-08-21T15:41:29+00:00August 5th, 2020|News You Can Use, PACE Pulse|Comments Off on PACE Pulse June 2020

Simply Contact Announces Cooperation with METRO Cash & Carry

One of the biggest chains of self-service professional wholesale stores METRO Cash & Carry has teamed up with Simply Contact to create a client-oriented call center. Simply Contact’s experts have already begun to work on the implementation and full development of the METRO’s outsourced call center. METRO Cash & Carry [...]

By |2020-08-05T15:25:20+00:00August 5th, 2020|Press Releases|Comments Off on Simply Contact Announces Cooperation with METRO Cash & Carry

No, Inbound Call Center Services Providers Are Not the Same

By Kelli Barabasz Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common is, “Aren’t all call centers the same, I mean a call center is a call center, right?” Well, there is a [...]

By |2020-08-05T15:22:35+00:00August 5th, 2020|News You Can Use|Comments Off on No, Inbound Call Center Services Providers Are Not the Same
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