CH Consulting Group ("CHCG") is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients' needs.
Our Mission: Navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success.
Our Approach: We pride ourselves in our strategically ROI-focused approach where we identify cost reductions, capitalize on efficiencies and build a business case for our clients. When you work with CHCG, you leverage our expertise, knowledge of industry best practices and extensive network to Evaluate, Design, Implement & Optimize the strategies that affect the key components of your organization: People, Process & Technology. Together, we combine creativity & productivity to create high value solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.
Our Services: We provide a full suite of contact center consulting services that can be provided as a package or a la carte. Our services include:
– 360° View – Contact Center Assessment
– 360° View LITE – Contact Center Assessment
– Contact Center Due Diligence Checklist
Design & Documentation
– Strategy Design
– Training & QA Programs
– IT Solutions Design & Architecture
– Requirements & SOP Creation
Contact Center Planning
– New Vendor Implementation Support
– Contact Center Set-Up
– Vendor Management
– Vendor Selection
– Fractional Leadership
– Buyer & Seller Acquisition Services
– Performance Management Optimization
– WFM Optimization
– Sales & Marketing Optimization
– Executive Leadership Coaching
Please visit out website at http://www.chconsultinggroup.com to learn more or give us a call at 218-286-4006 for a free consultation!
Categories: Consultants, Company Services
A single phone call, placed using an auto-dialer to a person who has not provided prior express consent, can cost a company at least $500 in legal penalties.
And if a company has placed thousands of calls or texts using auto-dialing equipment, or sent numerous faxes, without following all the rules set forth under the Telephone Consumer Protection Act (TCPA)—the federal consumer privacy statute that regulates calling, texting and faxing—the liability can be massive. Multiply that by the millions of communications that companies make to consumers, and it’s easy to see why plaintiffs’ attorneys have developed an entire cottage industry out of filing consumer class action lawsuits under the TCPA.
We provide real-world, actionable compliance counsel that enables companies across numerous industries—technology, communications, consumer products and retail, and many others—to maximize their marketing, debt collection and consumer engagement opportunities, while reducing the risks of potential government investigations and litigation. Kelley Drye was one of the first firms to spot the emerging threat of litigation related to TCPA. Our knowledge and experience is unmatched in the defense of lawsuits involving the TCPA, the FTC’s Telemarketing Sales Rule (TSR), the Junk Fax Prevention Act of 2005 (JFPA), and state telemarketing and debt collection laws. We have obtained dismissals of claims, convinced courts to strike class action claims at the pleading stage and won summary judgment. We also are among very few firms that have taken TCPA class actions to trial, and can follow the case to the FCC in declaratory ruling petitions, rulemaking proceedings and waiver petitions.
Lauri Mazzuchetti 2023428603 9735035910
Categories: Data Solutions
PossibleNOW leverages powerful technology and industry-leading expertise to enable companies to listen to customers, remember what they like and dislike and respond in useful, personalized ways. Its enterprise consent and preference management platform, MyPreferences®, collects customer and prospect preferences, stores them safely and makes them available to any other system or application in the enterprise. PossibleNOW strategic services experts identify opportunities, plan technology deployments, design preference collection interfaces and position clients for a win. PossibleNOW is purpose-built to help large, complex organizations gain control over communications, mitigate compliance risk and reduce marketing expenses while improving customer experience and loyalty.
Eric Tejeda, Director of Marketing 7702551020 Rick Stauffer, COO 7702551020
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Spring Venture Group, LLC
Contact: Virginia Picotte, EVP Compliance
Headquarters 120 W 12th Street Kansas City MO 64105 United Stateswork
Work Phone: 8162251586work
Work Email: email@example.comINTERNET
Categories: Inbound Customer Service, Inbound Sales, Outbound Sales, AI Knowledge Management, AI Response Management
Kevin Jackson or Donna Power 844 487 7900
Categories: Inbound Sales, Outbound Sales, Market Research / Surveys, Omni-Channel Platforms
AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services.
Gary Pudles, CEO 2679426000 Rebecca Lorden, Associate Director, Marketing 2679426000
CSG International Systems, Inc
Contact: John Stanovcak
Headquarters 6175 S. Willow Drive, 10th Floor Greenwood Village CO 80111 United Stateswork
Work Email: John.Stanovcak@csgi.comINTERNET
Categories: Back Office Services, Market Research / Surveys, Omni-Channel Platforms, OmniChannel
For more than 35 years, CSG has been a trusted partner to some of the most well-known brands, providing solutions and services that help companies around the world monetize and digitally enable the customer experience. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually. And we do it with a singular focus – an obsession – on our customers’ success.
CSG is a leading provider of customer engagement, revenue management and digital monetization, and payments solutions that help our customers:
– Improve customer engagement and reduce churn
– Reduce operating expenses and run their businesses more efficiently
– Quickly launch new digital services and enter new markets
– Compete and win in an ever-changing global marketplace
Contact: Chris Sorensen, Director of Business Development
Headquarters 1301 5th Ave., #1700 Seattle WA 98101 United Stateswork
Work Email: firstname.lastname@example.orgINTERNET
Categories: Outbound Sales, Big Data Analytics / AI Reporting, Company Services
As one of the fastest growing mobile startups in the world, Hiya is revolutionizing the way people make and receive phone calls. Hiya enhances the phone experience by providing rich information to help users understand who is calling, to let them block unwanted calls and to provide them with a simplified outbound calling experience directly from the dialer. Through partnerships with leading carriers and smartphone OEMs like AT&T and Samsung, Hiya makes the phone experience better for more than 40 million monthly active users in all 196 countries across the globe.
Liz, Powell, VP of Marketing
Allison, Espiritu, Marketing Manager