Supplier Directory
What do we do? Make lives better…one interaction at a time. At Alorica, we provide customer management solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it. Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes. What do you call 100,000 team members, all around the world, all committed to We call it Alorica. 5 Park Plaza Irvine CA 92614 United States BenchmarkPortal is your source for Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the call center industry. Contact Center Benchmarking Bruce, Belfiore, Chief Executive Officer, (855) 229-0829 Michael, Feinberg, Sales Manager, (443) 552-7510 126 E Constance Ave Santa Barbara CA 93105 United States Established in 2007, BPR is a management firm providing U.S.-based call center solutions for companies of all sizes. Our proven network of the most reputable partners in the country offer highly trained specialists with solid industry knowledge and professionalism to manage your communication needs, protect your brand integrity, and provide your customers with a positive experience. We offer a full array of turnkey services to assist our clients. BPR is certified as a New Jersey Woman-Owned Business Enterprise (NJWBE) and by the Woman’s Business Enterprise National Council (WBENC). BPR is also registered with System for Award Management (SAM), U.S. Small Business Administration (SBA), is a member of the ACA International and RMA International and is accredited by the Better Business Bureau. Call Center Overflow / Customer Service / First- and Third-Party Account Receivables Management / Risk Mitigation / Sophisticated Analytics / Compliance / Customer Retention / Surveys / Mass Mailings / Medical / Political Opinion and Polling Services / Quality Assurance (Call Monitoring) / SMS Text Messaging. 155 Passaic Avenue., Ste 470 Fairfield NJ 07004 United States CH Consulting Group ("CHCG") is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients' needs. Our Mission: Navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success. Our Approach: We pride ourselves in our strategically ROI-focused approach where we identify cost reductions, capitalize on efficiencies and build a business case for our clients. When you work with CHCG, you leverage our expertise, knowledge of industry best practices and extensive network to Evaluate, Design, Implement & Optimize the strategies that affect the key components of your organization: People, Process & Technology. Together, we combine creativity & productivity to create high value solutions that are designed to reduce costs, increase efficiencies & improve the customer experience. Our Services: We provide a full suite of contact center consulting services that can be provided as a package or a la carte. Our services include: Assessment Please visit out website at http://www.chconsultinggroup.com to learn more or give us a call at 218-286-4006 for a free consultation! 2697 County Road 103 International Falls MN 56649 United States DialAmerica is recognized for its expertise in providing comprehensive, cost-effective customer acquisition and care solutions for consumer and business-to-business marketers. We handle a diverse portfolio of clients in multiple industry sectors, including financial services, communications, healthcare, technology, consumer products and more. Our training standards, supervisor to rep ratios, and conversion rates are the highest in the industry. Check out the facts and see for yourself how DialAmerica can help you achieve your business goals. Others have talk. We've got proof positive! Denise Nadratowski 800-531-3131 Rich Simms 864-240-9182 960 Macarthur Blvd. Mahwah NJ 07430 United States Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions. Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships. Jim Iyoob, CCO – (936) 371-2640 1903 Berry Drive Nacogdoches TX 75964 United States Incept is a leading telemarketing partner focused on engaging, converting, and retaining their clients’ customers through interactions designed to strengthen relationships. Throughout the last 20 years, Incept has partnered with some of the nation’s most successful companies, including Microsoft, Honda, and the American Red Cross to develop the most effective multi-channel marketing and B2B lead generation campaigns to drive faster and more profitable growth for their clients. Learn more here: https://www.inceptresults.com/ Darren Hudach, Chief Growth Officer (330) 994-1343 Billie Johnson, Vice President of Client Results (330) 994-1324 4150 Belden Village St NW, Suite 205 Canton OH 44718 United States InfoCision is an award-winning contact center partner trusted by leading brands for over 35 years. With locations in the Midwest US and Puerto Rico, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI. Samantha Poole 330-670-1729 Jeffrey Sherman 330-670-5773 325 Springside Drive Akron OH 44333 United States A single phone call, placed using an auto-dialer to a person who has not provided prior express consent, can cost a company at least $500 in legal penalties. And if a company has placed thousands of calls or texts using auto-dialing equipment, or sent numerous faxes, without following all the rules set forth under the Telephone Consumer Protection Act (TCPA)—the federal consumer privacy statute that regulates calling, texting and faxing—the liability can be massive. Multiply that by the millions of communications that companies make to consumers, and it’s easy to see why plaintiffs’ attorneys have developed an entire cottage industry out of filing consumer class action lawsuits under the TCPA. We provide real-world, actionable compliance counsel that enables companies across numerous industries—technology, communications, consumer products and retail, and many others—to maximize their marketing, debt collection and consumer engagement opportunities, while reducing the risks of potential government investigations and litigation. Kelley Drye was one of the first firms to spot the emerging threat of litigation related to TCPA. Our knowledge and experience is unmatched in the defense of lawsuits involving the TCPA, the FTC’s Telemarketing Sales Rule (TSR), the Junk Fax Prevention Act of 2005 (JFPA), and state telemarketing and debt collection laws. We have obtained dismissals of claims, convinced courts to strike class action claims at the pleading stage and won summary judgment. We also are among very few firms that have taken TCPA class actions to trial, and can follow the case to the FCC in declaratory ruling petitions, rulemaking proceedings and waiver petitions. Lauri Mazzuchetti 2023428603 9735035910 3050 K Street NW Washington DC DC 20007 United States PossibleNOW leverages powerful technology and industry-leading expertise to enable companies to listen to customers, remember what they like and dislike and respond in useful, personalized ways. Its enterprise consent and preference management platform, MyPreferences®, collects customer and prospect preferences, stores them safely and makes them available to any other system or application in the enterprise. PossibleNOW strategic services experts identify opportunities, plan technology deployments, design preference collection interfaces and position clients for a win. PossibleNOW is purpose-built to help large, complex organizations gain control over communications, mitigate compliance risk and reduce marketing expenses while improving customer experience and loyalty. Eric Tejeda, Director of Marketing 7702551020 Rick Stauffer, COO 7702551020 4400 River Green Parkway Duluth GA 30096 United States Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries. QCS can effectively conduct sales, lead generation, appointment setting, data enhancement, market research and a broad variety of telephone-based contact center services. For more info visit http://www.qualitycontactsolutions.com Dean Garfinkel, COO 5166565115 102 Grant Street Aurora NE 68818 United States Call Center Telecom Technology We are the largest provider of Local Caller ID telephone numbers to the industry. Our numbers include Caller Name Display storage and 7-point quality check. New telephone numbers are provisioned in 15 minutes or less. We also provide SMS text solutions that integrate with CRMs and dialer platforms. Our text service includes a web TextDesk™ and API’s designed for Customer Service or Inside Sales Agents who own their work flow. We can text enable any telephone number without the need to port. We also offer a standalone Compliance Phone for Non-ATDS dialing, backed by a 288-page opinion letter. Gain a local presence through local telephone numbers to use as Local Caller ID for target markets to ensure proper caller name delivery and increased answer rates for the contact center. A non-Automated Telephone Dialing System (Non-ATDS) device that can be used to call wireless/cellular telephones in accordance with the Telephone Consumer Protection Act (TCPA) regulation and backed by a 288 page opinion letter by Michele Shuster. Text enabled any number, whether the customer service phone number or individual agent DIDs. Send/receive text messages using a web application, APIs or through your existing email. 102 Grant Street Aurora NE 68818 United States QuinStreet is a pioneer in delivering online marketplace solutions to match searchers with brands in digital media. We are committed to providing consumers and businesses with the information and tools they need to research, find and select the products and brands that meet their needs. Marty Collins 5033136669 950 Tower Lane Foster City CA 94404 United States Xencall is revolutionizing the way contact centers connect with their clients. Through streamlining many essential contact center needs – predictive dialing, CRM, contact center management tools – Xencall helps its clients increase productivity by routing calls to agents best suited to handling specific opportunities. 2200-1050 West Pender Street Vancouver BC V6E3S7 Canada Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit http://www.iconectiv.com. Follow us on Twitter and LinkedIn. 7326996800 100 Somerset Corporate Blvd Bridgewater 08807 United States All-Calls is a call center outsourcing solution that was derived from over 20 years of servicing and supporting our customers’ needs in the staffing industry. All-Calls, an AllStaff Company, for the past 6 years has strived to provide unparalleled support in several diverse business sectors including – Communications, Retail & E-Commerce, Healthcare, Media & Entertainment, Financial Services, Transportation & Logistics, Travel & Hospitality. Our personalized hands on approach allows for a customized solution to meet all your customer care needs. We provide dedicated agents, both on-site and work-from-home, to help address the ever-changing business climate our clients are facing. It is this approach that has allowed us to develop long lasting partnerships, while continuing to learn and provide scalability as needed. We have achieved this success by following our 5 core principles of operation: Let All-Calls be your solution to keep your business connected…..connecting you to the needs and demands of your customer base. Greg Brey Regional Vice President Office: 847-336-1166 Cellular: 262-960-2206 gregory.brey@theallstaffgroup.com Niccole Workman Strategic Operations Manager Direct: 847.230.-8382 Cellular: 502.715.1070 nworkman@all-calls.com 1800 Nations Drive, Ste. 213 Gurnee IL 60031 United States Our mission is to empower all organizations to build great Customer Experiences. We are a global provider of omnichannel contact center solutions. Our solutions help organizations unify all customer interactions and become more customer-centric. More than 300.000 users in 1100 customers from 80 countries use our solutions for Customer Service, Telemarketing, Debt Collection, Help Desk, Citizen Attention, among others. We have more than 20 years of customer and industry recognition and have won dozens of awards for innovation and tangible results, with customers in key markets worldwide. We rely on a 160-strong worldwide partner network to strengthen our delivery and increase our reach. Paul Jones, Global Account Director 708-466-4949 Pedro, Menezes, Head of Operations 312-619-9038 1 North State Street #1500, Chicago Chicago IL 60602 United States AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. Gary Pudles, CEO 2679426000 Rebecca Lorden, Associate Director, Marketing 2679426000 3930 Commerce Ave Willow Grove PA 19090 United States Corpshore Solutions Corporation (Corpshore Solutions) is a multinational business process outsourcing (BPO) and IT solutions provider headquartered in Toronto, Canada. Courtesy of our 24-hour contact centers and outsourcing offices in the Dominican Republic, Colombia, Philippines & South Africa, we work with corporate firms looking to optimize their costs, boost productivity, enhance performance and realize their strategic corporate objectives. Our primary service operations include customer support/engagement, technical support, telemarketing, lead generation, robotic process automation (RPA), data processing/entry, business intelligence, research process outsourcing (RPO), telemedicine, omnichannel, content management, CCaaS, virtual contact centers, back office, help desk, collections, software development, managed services and trip reservations. We work strategically with all our clients at every step of the way to ensure all outlined objectives and expectations are fully met. 4164258823 130 King Street West #1800 Toronto ON M5X2A2 United States For more than 35 years, CSG has been a trusted partner to some of the most well-known brands, providing solutions and services that help companies around the world monetize and digitally enable the customer experience. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually. And we do it with a singular focus – an obsession – on our customers’ success. Brandon Sailors 6175 S. Willow Drive, 10th Floor Greenwood Village CO 80111 United States
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passion, performance and possibilities and all dedicated to making lives better?
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Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness. Join our community today.
Center Certification
Training for all levels of Contact Center Professional (in-person and on-demand)
Contact Center Assessments
Contact Center Industry Reports
Call Center White Papers, Research and WebinarsAdditional Contacts
Business Processes Redefined, LLC
Business Processes Redefined, LLC
Contact: Lauren Irwin-Szostak, President
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– 360° View – Contact Center Assessment
– 360° View LITE – Contact Center Assessment
– Contact Center Due Diligence Checklist
Design & Documentation
– Strategy Design
– Training & QA Programs
– IT Solutions Design & Architecture
– Requirements & SOP Creation
Contact Center Planning
– New Vendor Implementation Support
– Contact Center Set-Up
– Vendor Management
Strategic Sourcing
– Vendor Selection
– Fractional Leadership
– Recruiting
– Buyer & Seller Acquisition Services
Optimization
– Performance Management Optimization
– WFM Optimization
– Sales & Marketing Optimization
– Executive Leadership Coaching
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InfoCision Management Corporation
InfoCision Management Corporation
Contact: Curt Cramblett, Vice President
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Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement.
As your brand’s ambassadors, our interactions with your valued customers positively impact their commitment. Our team of experts serves as an extension of your organization and helps you make informed marketing decisions to find, serve and keep your customers for life.Additional Contacts
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Nathan Teahon, Vice President 5166565133
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Local Caller ID
The Compliance Phone
TextDesk Platform
QuinStreet, Inc.
QuinStreet, Inc.
Contact: Tyler Orrell, General Manager of Contact Center Operations
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All-Calls
All-Calls
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Corpshore Solutions Corporation
Corpshore Solutions Corporation
Contact: Frank Prempeh, Chief Executive Officer
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CSG is a leading provider of customer engagement, revenue management and digital monetization, and payments solutions that help our customers:
– Improve customer engagement and reduce churn
– Reduce operating expenses and run their businesses more efficiently
– Quickly launch new digital services and enter new markets
– Compete and win in an ever-changing global marketplaceAdditional Contacts
Ted Fortezzo