Etech webinar recording
Watch panel experts expand their discussion on customer experience beyond the technology! From hot topics such as the importance of human connection to the agent experience, you will hear real, unscripted discussions and valuable take-aways on the state of the customer experience journey today.
For decades the contact center industry has struggled to unleash its most important performance weapon. What makes this mystery so well kept? In this session, you’ll learn about the massive impact, mysterious debacles, why they fail, truths about performance coaching, and opportunities for you to seize.