With the urgent need for social distancing to keep employees healthy and stop the spread of COVID-19, many contact centers are faced with new questions: How do you transition your contact center to work-from-home mode? How do you do it quickly and ensure business continuity?
Today, it is very common for organizations of all sizes to leverage telemarketing lead generation companies to help with lead generation efforts. Rather than internal sales teams facilitating the entire sales cycle from prospecting to close [...]
Your supervisors and agents know how to improve the customer experience, streamline the training, and make your tools 100% easier to use. And yet, this is a scene I see in almost every center I work with. I do a focus group.