Call Labeling & Blocking of COVID-19 Communications

On Friday, March 20, 2020, the Federal Communications Commission (“FCC”), in a Declaratory Ruling, confirmed that COVID-19 related calls and text messages from public health officials serve an “emergency purpose” and as such, are excluded from the prior express consent requirements of the Telephone Consumer Protection Act (“TCPA”). The declaratory ruling cites the immediate need for hospitals, health care providers, state and local officials, and other government personnel to lawfully communicate information about the coronavirus and spread knowledge about mitigation measures, without fear of violating the TCPA. Consequently, public health officials may communicate through automated or prerecorded calls (including text messages), without prior express consent from the recipient.

There is a concern that because of the current blocking and labeling efforts permitted by FCC rules, some of these emergency calls could possibly be blocked or mislabeled. No stakeholder wants this to occur. That would be contrary to the need for these calls to be delivered without delay to consumers.

In an effort to make sure that emergency purpose calls are delivered, several PACE members offer solutions.

Numeracle provides an all-encompassing, Critical Calls Registry. Contact Rebekah Johnson for more info at rebekah@numeracle.com
Neustar has an emergency services team that can be contacted by email at EmergencyServices@team.neustar

You can also go directly to the analytic companies on a carrier by carrier basis.

TNS: https://reportarobocall.com and go to COVID-19 link

PACE is here to help where we can. If you have any questions on everything COVID-19 please reach out to PACE, CEO, Stuart Discount at stuart.discount@paceassociation.org
2020-03-26T20:40:52+00:00