Webinar Series: Real Truths for AI in the Contact Center

FREE Webinar and Report


What are you supposed to believe? End your questions, the mystery, and outright lies about AI in the contact Center.


AI Readiness Research Findings Report (#TheAILie)

Join PACE and Fidelum Partners as they unlock the mystery and lies currently surrounding Artificial Intelligence (AI) in contact centers. See the honest truths by participating in this four-part webinar series about this in-depth research study to quantify attitudes, perceptions and behaviors of AI in contact centers.


Craig Binkley
Craig BinkleyCraig Binkley is the Managing Partner of Fidelum Partners
Former CEO of Northstar Research Partners and Vice President of Marketing for Coca-Cola Mexico, Craig has worked with numerous brands measuring and developing customer experience strategies across the globe for a range of Fortune 200 companies.
Jim Rembach
Jim RembachHost, CX Expert and Thought-leader
A former frontline contact center leader, Jim Rembach is the Founder of CX Global Media, the Fast Leader Show Podcast, and Call Center Coach, a virtual blended-learning training academy for emerging and existing frontline supervisors.

Attend and Get Your Very Own Executive Summary Report Copy

Your Executive Summary Report includes study details, graphics, and more. You’ll also get special bonus commentary and insights from key Artificial Intelligence experts!

Register for each Webinar Separately

Executive Summary Webinar

Wednesday 4/22/20 @ 1PM ET

Gain an industry perspective on AI across verticals.

AI in Healthcare Contact Centers

Wednesday 5/6/20 @ 1PM ET

Gain a Healthcare Contact Center perspective on AI.

AI in Insurance Contact Centers

Wednesday 5/20/20 @1Pm ET

Gain an Insurance Contact Center perspective on AI.

AI in Retail Contact Centers

Wednesday 6/3/20 @1PM ET

Gain a Retail Contact Center perspective on AI.

Attendees Receive BONUSES!

Invest in your learning pays dividends. As part of this webinar you will receive access to tools to help you improve the customer experience in numerous ways. You’ll get access to cheat sheets, checklists and guides that have propelled others to setting a faster pace towards customer experience success.

You are correct if you were thinking there’s a problem for you to get your gifts…there is. Spots are limited for this webinar. We only have space for 125 attendees. Once we reach 125 attendees the webinar registration system will lock you out. So register now and make certain you’re early.


AI in the Contact Center Webinar FAQs

  • Q: Will there be a recording on the webinar? ANSWER: Yes, for PACE members. Attendees will receive an Executive Summary Report.

  • Q: If I register, can I get locked out? ANSWER: Yes, our webinar platform has 125 spots and we are not blocking registrations because so many people register and then are unable to show. If you’re late and get locked out, members get on-demand access.