It’s a new year, and the start of a new decade – there is no better time than now to share the new direction that the Professional Association for Customer Engagement (PACE) is headed! PACE is excited to announce the addition of Christa Heibel to the PACE Team, in an Interim Executive Director role, effective immediately. Heibel has been a PACE member for several years and has  served on the Board of Directors as Vice Chair and Marketing Chair for the past year. Heibel is a customer experience and contact center veteran with 26+ years of experience in successful development, implementation, and management of numerous contact center operations, sales and marketing programs, and customer experience initiatives across the world.

Heibel will be taking a lead role in association oversight, strategy, management and messaging. This change aligns with  the exciting expansion of current PACE offerings and increasing number of member touchpoints including the regional events, the launch of peer-based Councils, the CX Leadership Summit, and other new  and exciting initiatives.

“I am super excited to have the  opportunity to use my operational re-organizational skills, strategy consulting and growth initiatives to support an organization I have been a part of since the early ‘90s. I will continue my commitment to making PACE a leader for customer experience, contact center, omni-channel, advocacy and compliance expertise that businesses need today.”

–     Christa Heibel, Interim Executive Director PACE (CEO/Founder of CH Consulting Group)

PACE  plays a critical role in advocacy issues for our members in regulatory and government affairs, but PACE also offers multi-dimensional value, expertise and knowledge that is rare for non-profit organizations that exist today. In addition to housing nationally recognized compliance experts, the PACE membership base also contains Customer Experience and Contact Center experts. This provides unique opportunities for networking, advocacy, compliance accreditation, educational opportunities and business building that is happening today as our members navigate the ever-evolving world of customer driven experience improvements. Heibel will work with the PACE team to expand and leverage its membership database while positioning PACE as the #1 resource for Contact Center, Customer Experience, and Compliance industry professionals and organizations.

Heibel will work with current PACE CEO, Stuart Discount, to achieve greater efficiencies and growth in membership, event attendance and sponsorships, Government Affairs initiatives, and membership footprint and participation levels.

“The growth that PACE has experienced recently is tremendous. I am excited to continue to support PACE’s growth through strategy input and my global CX perspective. I am expecting a huge ACX’20 turnout and continued growth for the PACE membership base.”

–    Stuart Discount, CEO of PACE

Please join us in giving Christa Heibel a warm welcome to the PACE team! Although she has played several key roles on the PACE Board, this new position will allow her to further support and accelerate PACE growth, strategy, and expansion. We look forward to her leadership and continued success!

About PACE
Founded in 1988, PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. The Association promotes its members’ ability to provide outstanding customer service and sales solutions delivered via omni-channel communication including voice, email, chat, text and social media. In addition, PACE provides up-to-date and ongoing compliance education and accreditation for its members.  From its National Convention and Washington Summit to its Regional Chapter events, PACE provides tools and opportunities to allow businesses to stay engaged through effective and efficient networking opportunities.