Categories: Inbound Customer Service, Inbound Sales, Outbound Sales
Vacation Ownership Company
Contact: Chris Malone, Managing Partner
Headquarters 3813 West Chester Pike Newtown Square PA 19073 United Stateswork
Work Phone: 6108972669work
Work Email: email@example.comINTERNET
Categories: Consultants, Market Research Surveys, QA Services, Work Force Management, Big Data Analytics / AI Reporting
Fidelum Partners is a research-based consulting and data analytics firm specializing in customer and agent loyalty insights, strategies and results. We take pride in building lasting relationships with our clients and keep their best interests at the forefront of everything we do. In Latin, the word Fidelum is the plural of fidelity. So literally translated, our name is intended to mean “We Faithful Partners” and refers to the loyal relationships we build with our clients, as well as the strong commitment we have to one another as colleagues.
Kathy Willett, Business Development 928-855-9896
Contact: Katie Brunette, Director of Enterprise Marketing
School 407 Fulton St. Indianapolis IN 46202 United Statespostal
Work Phone: 812-249-4981work
Work Email: firstname.lastname@example.orgINTERNET
Categories: QA Services, Training Services, Work Force Management
Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by over 2 million learners at more than 550 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience.
Categories: Data Solutions, Company Services
Numeracle is the pioneer of robocall blocking and labeling visibility for call originators. By providing a single point of visibility into what happens to legal call originators' calls through data integration with carriers, analytics companies, app providers and device manufacturers, we provide actionable strategies for legal businesses to regain control of their calling strategies. Established to take action against the growing problem of incorrect call blocking and labeling for legal businesses across the ecosystem, our mission is to restore trust, transparency and viability to the voice channel.
Molly Weis, Director of Marketing & Communications 8143801181
Categories: Consultants, Legal Service, Training Services
Squire Patton Boggs is a full-service global law firm. We provide insight at the point where law, business and government meet, giving you a voice, supporting your ambitions and achieving successful outcomes. Our multidisciplinary team of over 1,500 lawyers in 44 offices across 19 countries provides unrivaled access to expertise and invaluable connections on the ground. Eric Troutman (PACE member) is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies and systems.
TDS Global Solutions
Contact: Jon Kaplan
Headquarters PO BOX 502 Broadview Heights OH 44147 United Stateswork
Work Phone: (330) 714-0005work
Work Email: email@example.comINTERNET
Categories: Consultants, Gamification, Training Services, Company Services
TeleDevelopment Services, Inc. is an innovative, support services company for the contact center and BPO industry. TDS provides mission critical end-to- end products, services and human capital support through superior use of technology and industry best practices. TDS solutions are focused on helping clients improve top line revenue and bottom line profitability.
TeleDevelopment has been providing clients with global outsourcing and back- office solutions since 1991. Since that time, we have supported over 450 captive and outsourced contact centers and Business Process Outsourcing (BPO) providers in their human capital and processed development needs.
Our expertise is the result of engagements with in-house as well as service providers and shared service providers throughout the world. Working from our offices in the United States, and the Philippines; we deploy experienced professionals to help organizations succeed from any location — domestic, near- shore, and offshore.
Learning & Development
Language and IT Assessments
Digital Recruitment Solutions
Visit http://www.teledevelopment.com for more information.
Jim Loveless, VP Global Sales (440) 281-3059
Contact: James Wilson, Regional Director of Client and Partner Development
Headquarters 37 North Orange Avenue, Suite 910L Orlando FL 32801 United Stateswork
Categories: Data Solutions, AI Knowledge Management, AI Response Management, Artificial Intelligence, Backoffice Automation, Big Data Analytics / AI Reporting, Case Management / Ticketing system, Omni-Channel Platforms, OmniChannel
Service with a smile. And a brain.
Face it. Customers are fickle. Even yours. They may love you today, but if you fail to give them what they’re looking for, they’ll find an endless array of other options to take your place.
Not so with ThinkOwl.
And we help businesses build, grow and maintain a devoted customer base. Our customer service platform works in perfect harmony with your customer service team. Agents use ThinkOwl intel to work smarter and find solutions faster. ThinkOwl analyses agent behavior to adapt and handle cases more effectively. It’s a system of reciprocal intelligence : the powerful combination of human and machine learning.
And it doesn’t end there.
ThinkOwl compiles data from every single customer interaction and figures out what it all means. When all the numbers are crunched, you’ll know exactly what your customers love, hate, want and need today. You could even anticipate what they’ll ask for tomorrow. That’s how you make people stay in love with your business. And how you make your business stay, well, in business.
Andreas Rittler, CEO, 1772728227 Dominique Juritz, Principle Consultant 15120370699
Categories: Consultants, Company Services
VocalPoint Consulting is a leading Telecom & Cloud Consulting firm. Our team has a heavy emphasis on Cloud Contact Center and Unified Communications. We can help your business source any of the top brands in the Unified Communications and Contact Center space today. We’re not sales people trying to retire a quota. We take a true consultative approach to the unique needs of every client. We start by helping your team identify the problem areas and developing a scope of work, then make recommendations, run vendor meetings, negotiate contract terms and SLA’s, project manage installations, and provide ongoing support for your team. With VocalPoint on your team, there’s no need to issue RFP’s that end up being a race to the bottom. We ensure that your business procures the right technology at the right price and delivered on time.
Contact: Jas Jackson, VP Business Development
Headquarters 5601 Lindero Canyon Rd Westlake Village CA 91362 United Stateswork
Work Phone: 4147029379work
Work Email: firstname.lastname@example.orgINTERNET
Categories: Back Office Services, Inbound Customer Service, Inbound Sales, QA Services, Training Services, Work Force Management, At Home Agents, Backoffice Automation, Company Services
CallSource combines Workforce Optimization with Business Process Outsourcing. We monitor call recordings utilizing human analysts with a greater than 97% accuracy. Through integrations with phone systems and voice-loggers, we provide a platform for Contact Centers to improve agent performance and customer experience. Our scalable solution is able to analyze a much larger sample size of call recordings than Contact Center Managers could do on their own. Managers can quickly identify training gaps, ongoing agent behaviors, and focus their time on coaching agents rather than manually scoring calls. Clients engage with CallSource when they need an objective 3rd party to monitor calls, a robust scoring and coaching platform, and to reduce unneeded salary expenses for improved cash flow.
Jack Price, Strategic Partner Manager 8186734731
Kelli Conley, Marketing Director 8185963829
Kommit & Company
Contact: Eric Crouse
Headquarters 1147 Harp St. Raleigh NC 27604 United Stateswork
Work Phone: 2072328950work
Work Email: email@example.comINTERNET
Kommit & Company is specialty M&A firm devoted exclusively to the Call Center / BPO industry.
Richard, Kommit, President