Supplier Directory
TeleDevelopment Services, Inc. is an innovative, support services company for the contact center and BPO industry. TDS provides mission critical end-to- end products, services and human capital support through superior use of technology and industry best practices. TDS solutions are focused on helping clients improve top line revenue and bottom line profitability. TeleDevelopment has been providing clients with global outsourcing and back- office solutions since 1991. Since that time, we have supported over 450 captive and outsourced contact centers and Business Process Outsourcing (BPO) providers in their human capital and processed development needs. Our expertise is the result of engagements with in-house as well as service providers and shared service providers throughout the world. Working from our offices in the United States, and the Philippines; we deploy experienced professionals to help organizations succeed from any location — domestic, near- shore, and offshore. Our Solutions: Visit http://www.teledevelopment.com for more information. Jim Loveless, VP Global Sales (440) 281-3059 PO BOX 502 Broadview Heights OH 44147 United States Teligent is a world-class cloud communications, call center solutions and interactive messaging platform provider. Our innovative webChat and SMS services will redefine the way you communicate with your clients. Teligent has customer’s utilizing our services throughout the US and worldwide. We offer flexibility to scale to the specific needs of our customers. The Teligent Interactive Solution is a two-way texting cloud communications platform built to increase efficiency, improve customer relationships and speed up internal processes. This Allows businesses to interact with customers through text and picture messaging without disrupting their existing voice environment. Teligent Interactive Solution allows you to enhance your texting strategy by replacing short codes with “real telephone numbers”. Transform your business communications and productivity with Teligent products. We offer a variety of options from Hosted Voice, Skype for Business, Sip Trunking, and Contact Center solutions. TeligentIP is a smart choice for your business. 600 Congress Ave 14th Floor Austin TX 78701 United States TSD specializes in virtual teams and staffing, along with quick and efficient customized deployments. We’re here to improve the quality sales and customer experience. Today’s customers expect a unified, omni-channel engagement with the brands that they love regardless of where they interact, and that has made communication exponentially more challenging. Our mission is to help brands not only meet this challenge but to exceed it. We meet your channel-hopping customers everywhere they live, play, and work to provide the thoughtful, personalized interactions that resolve issues, build trust, and remove all the obstacles to help them truly love your brand. Care of this sort is the true key to customer success and growth. We should know, after all – for nearly 30 years, we’ve been helping clients improve their brand by building highly successful inbound customer service teams to support their products and services. 11711 N Pennsylvania St #190 Carmel IN 46032 United States VocalPoint Consulting is a leading Telecom & Cloud Consulting firm. Our team has a heavy emphasis on Cloud Contact Center and Unified Communications. We can help your business source any of the top brands in the Unified Communications and Contact Center space today. We’re not sales people trying to retire a quota. We take a true consultative approach to the unique needs of every client. We start by helping your team identify the problem areas and developing a scope of work, then make recommendations, run vendor meetings, negotiate contract terms and SLA’s, project manage installations, and provide ongoing support for your team. With VocalPoint on your team, there’s no need to issue RFP’s that end up being a race to the bottom. We ensure that your business procures the right technology at the right price and delivered on time. 12472 Lake Underhill Rd., Suite 273 Orlando FL 32828 United States CallSource combines Workforce Optimization with Business Process Outsourcing. We monitor call recordings utilizing human analysts with a greater than 97% accuracy. Through integrations with phone systems and voice-loggers, we provide a platform for Contact Centers to improve agent performance and customer experience. Our scalable solution is able to analyze a much larger sample size of call recordings than Contact Center Managers could do on their own. Managers can quickly identify training gaps, ongoing agent behaviors, and focus their time on coaching agents rather than manually scoring calls. Clients engage with CallSource when they need an objective 3rd party to monitor calls, a robust scoring and coaching platform, and to reduce unneeded salary expenses for improved cash flow. Jack Price, Strategic Partner Manager 8186734731 Kelli Conley, Marketing Director 8185963829 5601 Lindero Canyon Rd Westlake Village CA 91362 United States NTI is a national nonprofit founded in 1995. Our mission is to help disabled Americans and veterans, as well as their family caretakers, find at-home jobs in the customer service industry. We provide free training that qualifies individuals with disabilities to work as remote call and contact center agents. When our employer-partners need talented agents, we connect them with our pre-trained and qualified talent pool. The disabled Americans who are successful at finding jobs after completing our training have low attrition and high job satisfaction. Their employers get the benefits that come from a diverse and inclusive workforce. An additional benefit is that NTI-trained agents tend to have the unique skills and high empathy that come from living with a disability. 225 Friend St Boston MA 02114 United States We are a telecom consulting firm which offers customized voice, data and hosted telecommunications solutions from top national and international business telecom providers. For over 20 years we have provided clients with savings, value and innovative solutions that are above industry standards. Our team has over 30 years of experience and stays alerted for any breakthroughs or developments in the industry so our clients can rest assured that they are receiving high-quality service and technology at any given time. Please ask us about our vast menu of SIP carries, Hosted PBX providers, and CCAAS software solutions. Jeff Wesson VP of Operations 9493109590 7 Cove Hollow Court Newton NJ 07860 United States
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