TDS Global Solutions
Contact: Jon Kaplan
Headquarters PO BOX 502 Broadview Heights OH 44147 United Stateswork
Work Phone: (330) 714-0005work
Work Email: email@example.comINTERNET
Categories: Consultants, Gamification, Training Services, Company Services
TeleDevelopment Services, Inc. is an innovative, support services company for the contact center and BPO industry. TDS provides mission critical end-to- end products, services and human capital support through superior use of technology and industry best practices. TDS solutions are focused on helping clients improve top line revenue and bottom line profitability.
TeleDevelopment has been providing clients with global outsourcing and back- office solutions since 1991. Since that time, we have supported over 450 captive and outsourced contact centers and Business Process Outsourcing (BPO) providers in their human capital and processed development needs.
Our expertise is the result of engagements with in-house as well as service providers and shared service providers throughout the world. Working from our offices in the United States, and the Philippines; we deploy experienced professionals to help organizations succeed from any location — domestic, near- shore, and offshore.
Learning & Development
Language and IT Assessments
Digital Recruitment Solutions
Visit http://www.teledevelopment.com for more information.
Jim Loveless, VP Global Sales (440) 281-3059
Categories: Consultants, Company Services
VocalPoint Consulting is a leading Telecom & Cloud Consulting firm. Our team has a heavy emphasis on Cloud Contact Center and Unified Communications. We can help your business source any of the top brands in the Unified Communications and Contact Center space today. We’re not sales people trying to retire a quota. We take a true consultative approach to the unique needs of every client. We start by helping your team identify the problem areas and developing a scope of work, then make recommendations, run vendor meetings, negotiate contract terms and SLA’s, project manage installations, and provide ongoing support for your team. With VocalPoint on your team, there’s no need to issue RFP’s that end up being a race to the bottom. We ensure that your business procures the right technology at the right price and delivered on time.
Contact: Jack Price III, Strategic Partner Manager
Headquarters 5601 Lindero Canyon Rd Westlake Village CA 91362 United Stateswork
Work Phone: 818-673-4731work
Work Email: firstname.lastname@example.orgINTERNET
Categories: Back Office Services, Inbound Customer Service, Inbound Sales, QA Services, Training Services, Work Force Management, At Home Agents, Backoffice Automation, Company Services
CallSource combines Workforce Optimization with Business Process Outsourcing. We monitor call recordings utilizing human analysts with a greater than 97% accuracy. Through integrations with phone systems and voice-loggers, we provide a platform for Contact Centers to improve agent performance and customer experience. Our scalable solution is able to analyze a much larger sample size of call recordings than Contact Center Managers could do on their own. Managers can quickly identify training gaps, ongoing agent behaviors, and focus their time on coaching agents rather than manually scoring calls. Clients engage with CallSource when they need an objective 3rd party to monitor calls, a robust scoring and coaching platform, and to reduce unneeded salary expenses for improved cash flow.
Jack Price, Strategic Partner Manager 8186734731
Kelli Conley, Marketing Director 8185963829