Supplier Directory
CSS Corp is a new age digital services company harnessing digital technologies to drive customer outcomes. The company provides cognitive solutions and services to help enterprise technology companies deliver best-in-class post-sales support, customer care, technical support, professional services, RMA, and customer success through its team of 7,000 technology professionals across 18 global locations. CSS Corp has over 2 decades of experience in solving intricate business challenges of large enterprise vendors. CSS Corp brings an outside-in approach to an enterprise’s challenge and mitigates them through their innovative, home grown, award winning Digital Enterprise Experience Suite. This is a modular solution featuring an unrivalled digital integration of technical support services that unifies end-user experience, operational efficiency, and support engineer productivity. The net result is enhanced operational efficiencies, increased CX across the support scope. Mohit Sinha 9972699447 Siddharth Kulkarni 9581135566 1900 McCarthy Boulevard, Suite #210 Milpitas CA 95035 United States ePerformax Contact Centers & BPO was one of the first contact centers in the Philippines in 2002. Today, we operate three contact centers in the country with over 6,500 customer service professionals. We are focused on providing the highest levels of customer service and BPO to a select group of Fortune 1000 and other global companies to support their English-speaking customers around the globe. ePerformax provides omnichannel customer support via voice, email, chat, messaging, sms, and social interactions. We handle customer/account service and support, inbound sales, billing/account support, debit/credit card services, consumer finance services, technical support, product/service support, website navigation support, fraud/collections/disputes, and travel reservations, along with non-voice BPO activities Our clients span these industries: consumer finance and credit cards, wireless and telecommunications, payment systems, travel, and e-commerce/.com. Wax Frias-Louden, Director Business Development (404) 771-7493 100 Saddle Springs Blvd. Thompson Station TN 37179 United States EPIC Connections is a global customer engagement and contact center consulting company. Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results. Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. EPIC’s senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage. With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company. Dan Dineen, Vice President Professional Services 4028844700 x 214 John Glantz, Vice President Consulting Services 4028844700 x206 13305 Birch Drive Suite 203 Omaha NE 68164 United States As innovators and leaders in enterprise communications solutions, Grupo NGN provides an unmatched suite of products, cloud-based services and software solutions unique to telecommunications and contact center service companies. Our turnkey solution leverages a suite of tools designed to enable a user experience of unprecedented performance. Grupo NGN’s products and services intelligently support multi-channel communications by providing an eye to bottom line impact. Our innovative end-to-end solutions are supported by a highly specialized, multi-lingual service team who are passionately driven to provide continuous dedicated global support for customer onboarding, meeting business scaling requirements and unprecedented uptime. (844) GO-GRUPO 11555 Heron Bay Blvd. Suite 200 Coral Springs FL 33076 United States As one of the fastest growing mobile startups in the world, Hiya is revolutionizing the way people make and receive phone calls. Hiya enhances the phone experience by providing rich information to help users understand who is calling, to let them block unwanted calls and to provide them with a simplified outbound calling experience directly from the dialer. Through partnerships with leading carriers and smartphone OEMs like AT&T and Samsung, Hiya makes the phone experience better for more than 40 million monthly active users in all 196 countries across the globe. Liz, Powell, VP of Marketing 1301 5th Ave., #1700 Seattle WA 98101 United States Kipany designs and delivers direct customer contact engagement strategies that align with your brand’s mission – from acquisition to retention, revenue generation to customer care and help desk. We leverage over 40 years of direct marketing expertise and a suite of integrated engagement solutions to move KPI’s in financially impactful ways. Michael Meade, EVP 860-449-2013 511 SE 5th Avenue Fort Lauderdale FL 33301 United States NexRep is the highest quality, onshore, at home contact center based in the U.S. We have innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents who match customer profiles. The result has been a fast-growing company that attracts the best talent and outperforms our competition. We provide multi lingual, omni channel solutions via email, chat, phone and social and do so with agents in 42 states. We are an On Demand call center: you pay for what you use which saves our clients 30-40% of costs associated with brick and mortar centers. 465 Congress Street Portland ME 04101 United States Since 1990 800response has enabled businesses to boost and optimize new customer interactions with lead generation and conversion tools. Our robust suite of marketing and call monitoring solutions include toll-free and local tracking assets, real-time call tracking reports, caller demographics, call recording and CallFinder’s SaaS speech analytics solution. We are headquartered in Burlington, Vermont with close proximity to Lake Champlain and the pristine Green Mountains. Learn more at 800response.com and mycallfinder.com. Jeanne Landau, Director of Marketing 802-383-0645 1795 Williston Road South Burlington VT 05403 United States BBC Technology Solutions provides lower cost IT hardware solutions and unparalleled customer service guaranteed to help you get the most of out of your technology budget. Whether you are planning a technology refresh, setting up a new training center, or expanding your operations, BBC has the brand name, certified refurbished business class IT hardware to support your needs, including thin clients, desktops, laptops, LCD monitors, phones, and more. Our value-added solutions will help your company save time and money through Microsoft licensing, imaging services, warranties, IT buy backs, leasing options, and test drive programs. Clients experience a new, out-of-the-box, experience at half the cost! To further maximize your investment in technology, we offer IT liquidation services in which we can remove retired equipment from your company and put money back into your organization. Heather Sutton, 513-305-7858 11105 Deerfield Road Cincinnati OH 45242 United States CallFinder® is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools. Jeanne Landau 802-383-0645 1795 Williston Road South Burlington VT 05403 United States Your Go-To Contact Service Provider Communication Solutions has helped many Fortune 500 corporations achieve maximum results from their direct marketing efforts, which is why they continue to use CSLLC! We offer a strategy of strength by… Utilizing the knowledge and experience of existing companies that dedicate time and money to become the best in their varying fields. These relationships help us offer the latest technologies by virtually extending the depth and knowledge of our IT force to include the resources of other organizations. 1655 S Enterprise Ave Ste B4 Springfield MO 65804 United States Contact Center 411 is a full-service professional services organization focusing exclusively on Contact Centers and the Customer Experience. We provide expertise in all key areas that drive the success of a customer contact operation including performance and productivity improvement, technology innovation and platform integration., outsourcing strategies, and business continuity planning. Furthermore, we can support your contact center operations teams in the full design, development, deployment and measurement of success associated with any strategic initiative. Brian Golden, Partner 800-398-1980 PO Box 93183 Phoenix AZ 85070 United States Contact Center Compliance provides a trusted suite of cloud-based compliance solutions including real-time re-assigned phone number and TCPA litigator scrubbing. We help protect your business environment from devastating fines and brand damage in this increasingly dynamic and complex DNC and TCPA regulatory environment. Thurman, Ryan 8663625478 x 116 Pemberton, Alexandra 8663625478 350 E St. Suite 300 Santa Rosa CA 95404 United States Convoso is the #1 dialer software for lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including: – Caller ID reputation/call flagging/blocking – Low contact rates – Limited insight into list performance – Time wasted resetting lead lists – Dropped calls – Poor answering machine detection Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI. Nima Hakimi, CEO/Co-Founder (866) 788-1426 5955 De Soto Ave., Suite 210 Woodland Hills CA 91367 United States CPC helps businesses manage every aspect of the customer experience. Founded in 2002 and based in Los Angeles, CPC provides a full suite of outsourced customer contact services, including: staffed live chat, text/SMS messaging service (both automated and live “peer-to-peer” text messaging), traditional inbound/outbound live phone agents, social media coverage for businesses, enhanced toll-free/local phone numbers, automated notification calls (including personalized), AI/chat bots, customized IVR, surveys/market research and data analytics. For internal centers, we provide award-winning AA-ISP internal assessment/analysis tools and Inside Sales Certification processes, a game-changing financial wellness/“Earned Wage Access” banking app for internal contact center employees and a state-of-the-art, cloud-based, omnichannel software platform for contact centers. Contact us to see how we can improve your CX! 877-453-3700 | sales@cpcmedia.com | http://www.cpcmedia.com 1500 Rosecrans Avenue, Suite 500 Manhattan Beach CA 90266 United States Vacation Ownership Company 10600 West Charleston Blvd. Las Vegas NV 89135 United States Fidelum Partners is a research-based consulting and data analytics firm specializing in customer and agent loyalty insights, strategies and results. We take pride in building lasting relationships with our clients and keep their best interests at the forefront of everything we do. In Latin, the word Fidelum is the plural of fidelity. So literally translated, our name is intended to mean “We Faithful Partners” and refers to the loyal relationships we build with our clients, as well as the strong commitment we have to one another as colleagues. Kathy Willett, Business Development 928-855-9896 3813 West Chester Pike Newtown Square PA 19073 United States Numeracle is the pioneer of robocall blocking and labeling visibility for call originators. By providing a single point of visibility into what happens to legal call originators' calls through data integration with carriers, analytics companies, app providers and device manufacturers, we provide actionable strategies for legal businesses to regain control of their calling strategies. Established to take action against the growing problem of incorrect call blocking and labeling for legal businesses across the ecosystem, our mission is to restore trust, transparency and viability to the voice channel. Molly Weis, Director of Marketing & Communications 8143801181 United States Platform28 is the only Enterprise Contact Center Platform architected for the cloud from the ground up. 1100 Peachtree Street NE – Suite 425 Atlanta GA 30309 United States Squire Patton Boggs is a full-service global law firm. We provide insight at the point where law, business and government meet, giving you a voice, supporting your ambitions and achieving successful outcomes. Our multidisciplinary team of over 1,500 lawyers in 44 offices across 19 countries provides unrivaled access to expertise and invaluable connections on the ground. Eric Troutman (PACE member) is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies and systems. 555 South Flower Street, 31st Floor Los Angeles CA 90071 United States
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ePerformax Contact Centers & BPO
ePerformax Contact Centers & BPO
Contact: Rob Mullin, VP Business Development
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Allison, Espiritu, Marketing Manager
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Our engagement solutions include inbound and outbound calls, online chat, email, click-to-call, interactive (two-way) messaging, personalized mobile videos (MMS), and AI-infused applications.
We leverage data insight, proprietary technology, innovative tools, and an elite front-line workforce of both remote and brick-and-mortar agents – domestic or nearshore – to interact with a brand’s target audience in a personalized and impactful manner. The result is near real-time significant and measurable improvements.Additional Contacts
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Customer Service
At NexRep, we believe that Customer Service starts with finding and deploying agents who care. Our customer care agents are client dedicated and have strong relationships with the products they service, whether they are users, consumers, or advocates. Our agents are true brand-advocates through rigorous product, brand, skills, and systems certification programs.
Inbound Sales
NexRep handles inbound calls driven by media coming through a variety of sources including television, radio, direct mail, and web advertising. In this era, where media is ubiquitous and always on, traditional call centers are challenged scheduling agents. With NexRep’s model of at-home agents all over the United States, it is easy for us to provide service at all times and partner with our choice of agents who have a natural ability to sell and who can provide exceptional customer care. Because of this unique model, coupled with our certification process, NexRep consistently brings in up to 20% more revenue than a standard call center.
Outbound Sales
There are many types of outbound calls and NexRep does all of them. The majority of these calls are sales related, which is why NexRep only trains and recruits people with prior sales experience. Quality is paramount to us, which is why our agents have backgrounds in selling, upselling, and communications.
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• Management visibility into 100% of agent/member conversations.
• Immediate identification of non-compliant agents.
• Usage-based pricing to fit your budget.
• Easy to use Software as a Service (SaaS) solution.
• Expert ongoing client support with your assigned CallFinder Analyst.Additional Contacts
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Founded in 1996 by industry professionals, Communication Solutions, LLC is a premier provider of Business to Business and Business to Consumer Outbound, Inbound, and Click-to-Chat contact center services headquartered in Springfield, MO.
Whether prospecting for new business, selling to a targeted list, or spreading the word about a new product, Communication Solutions is your one stop solution.
CSLLC provides a secure environment for our data, where it is protected from theft, corruption and/or damage. We have followed ISO and PCI guidelines in developing our Network and Physical Security Policies.
Our state of the art equipment and teleservices expertise allow us to offer the best-outsourced customer acquisition services.
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Our Operations team members are not only experienced consultants but have also held leadership roles in Contact Centers. This depth of experience assures our clients that our recommendations will be actionable and successful. Our team is so well known in the industry that we are frequently called upon to supply resources for other consulting organizations when they are unable to staff positions requiring specific expertise.
Please visit our website at http://www.contactcenter411.com or call us at 800-398-1980 for further information.Additional Contacts
Kirby McLennan, Partner 800-398-1980
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Custom Promotional Communications (CPC)
Custom Promotional Communications (CPC)
Contact: Jeff Felman, CEO
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Los Angeles | Philadelphia | Washington DC
Diamond Resorts International
Diamond Resorts International
Contact: Michael Avila, Regulatory Compliance Officer
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Massively scalable. Always available. Where security is never a concern.
Designed to creatively solve your enterprise communications problems, Platform28 pioneers and streamlines Contact Center communication across web services, providing better customer experience for your brand. Our Company, Platform and Staff are Dedicated to Helping You Delight and Serve Your Customers.
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