EC SolutionsEC Solutions Contact: Eric Buenafe, CEO
Your business is our passion.
Experience EC Solutions brings 20 years of call center experience to your company. We have catered to every need from outbound sales to client retention, and everything in between.
Dedicated leadership A large staff of trained Managers, supervisors, and quality assurance officers to ensure a consistent high standard of customer experience.
Fundamentals training/on boarding courses Rigorous preparation of onboarded agents to ensure proficiency in communication skills, research, data entry, analytics, and a litany of other areas. Innovative, site dedicated trainers who create training courses and refresher courses around specific client needs/wants. Continuous coaching and refresher courses to help reduce pain points.
Unwavering excellence EC Solutions is dedicated first and foremost in providing the highest quality of customer support services to meet the needs and demands of our clients while achieving a profitable and secure return for our investors. This will be realized both internally and externally by continuous communication and transparency between management, employees, customers and community, and by ongoing improvement of processes, systems, and technology.
Large pool of prospective agents Located in Marikina Metro Manila, Cainta Rizal and Our Head Office at Baliuag Bulacan two hours away outside of Manila EC Solutions is the largest and most successful center in Baliuag Bulacan. This allows EC to onboard and retain the most talented and experienced agents in our location.
Adaptive The ability to adapt and learn new ideologies and business methodologies. Worked across several platforms, including migration training and assistance from our dedicated management staff. Working with a wide variety of clientele that have a large target consumer base. Specified logic and techniques approach applied to our client’s desired target base.
Location:Philippines, Bulacan, Baliwag
Specialization: Sales, Customer Service, Application Processing, Inbound/Outbound Services, Dedicated Agents, Customized Training, Real-Time Analytics and Reporting of Call Data, Fast Recruitment and Hiring Process
Security: On site live security 24/7. Safe and friendly workplace for employees. Brand New Call Center Headquarters with amenities for employees. No incidents of any lost or stolen identity information. 100% HIPA compliance while dealing with medical records.
Outage Protection: Running on much of the same infrastructure as Manila. Redundancies to protect against outages.
Availability: Experience with 9am-9pm EST shifts Monday-Friday and day shift Saturday. Customizable availability.24/7 Operation.
Client Portfolio: Citizens Disability,ADT( Home Security) , Provenir
Who are we?
EC Solutions” Our Innovation makes us First, Our Quality makes us Best” At EC Solutions everything we do is inspired by our enduring mission of always providing the best experience possible. We focus on the client’s needs through collaborative relationships, a dynamic and nimble approach to management, results driven insights with analytics, and customized solutions to fit the enterprise.
Tina Buenafe, VP in Operation 09663221108
826 Buenafe Bldg. F.Vergel De Dios Concepcion Baliuag Bulacan 3006 Philippines