CH Consulting Group ("CHCG"​) is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients'​ needs.

Our Mission: Navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success.

Our Approach: We pride ourselves in our strategically ROI-focused approach where we identify cost reductions, capitalize on efficiencies and build a business case for our clients. When you work with CHCG, you leverage our expertise, knowledge of industry best practices and extensive network to Evaluate, Design, Implement & Optimize the strategies that affect the key components of your organization: People, Process & Technology. Together, we combine creativity & productivity to create high value solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.

Our Services: We provide a full suite of contact center consulting services that can be provided as a package or a la carte. Our services include:

Assessment
– 360° View – Contact Center Assessment
– 360° View LITE – Contact Center Assessment
– Contact Center Due Diligence Checklist
Design & Documentation
– Strategy Design
– Training & QA Programs
– IT Solutions Design & Architecture
– Requirements & SOP Creation
Contact Center Planning
– New Vendor Implementation Support
– Contact Center Set-Up
– Vendor Management
Strategic Sourcing
– Vendor Selection
– Fractional Leadership
– Recruiting
– Buyer & Seller Acquisition Services
Optimization
– Performance Management Optimization
– WFM Optimization
– Sales & Marketing Optimization
– Executive Leadership Coaching

Please visit out website at http://www.chconsultinggroup.com to learn more or give us a call at 218-286-4006 for a free consultation!