PACE Member Since 2005
Product/Service: BPO specializing in Inbound & Outbound Customer Care & Sales

 

Why did you become a PACE member?
Avantive Solutions became a member for multiple reasons ranging from regulatory updates, to the latest customer experience trends and technology solutions.

 

What do you see as the biggest challenge facing our industry today?
Currently, the largest challenge is navigating around the COVID pandemic. Fortunately, we have been able to meet the demands of our clients due to our well-developed Work@Home solution combined with our powerful Omni Touch technology.

 

What would you like to invite your fellow PACE members to contact you about?
Avantive Solutions is a Purpose-Driven global technology and business services company specializing in the delivery of innovative customer engagement, strategic sales and digital marketing solutions. If you are searching for a BPO with a global footprint that incorporates technology to maximize efficiencies and a purpose driven culture to exceed your customer experience and sales goals, please connect with us at www.avantivesolutions.com.

 

Anything else you’d like to add?
Avantive solutions utilizes our VoiceBase™ analytics platform to increase sales and improve the overall customer experience.   We are seeing significant improvements across multiple KPI’s utilizing this platform.  In addition to our contact center capabilities, Avantive has a digital marketing agency that can meet all of your digital marketing needs.  If you are interested in learning more about our platform, please contact Eric McCaffery at eric.mccaffery@avantivesolutions.com.