United Nearshore Operations (UNO) is a global BPO and Call Center company providing award winning services in multiple languages since its launch in 2004. UNO currently holds 70% of the local contact center market share in Santiago, Dominican Republic; making it the largest and most stable call center service provider in the region.
UNO abides by the most stringent standards and best practices which have been instrumental in fostering our successful relationships with our clients. Some of our certifications include HIPPA, PCI DSS Level 1; alongside embracing: ISO 27001, Six Sigma, and COPC standards.
As part of our diverse portfolio, we provide multi-tiered services to Fortune 100 and 500 clients in: Consumer electronics, Telecommunications, Retail, Heal/Life Insurance, Financial/Banking, as well as Hardware/Software verticals via Voice/Chat and Email support.
We have the experience and knowledge to match agent resources to exceed your clients account expectations. We know the importance of your clients CSAT and NPS scores and work collaboratively with you to exceed those goals.
We have been delighting our clients since 2004 and continue to expand our company to provide growth opportunities to our employees.
PACE Member Since 2008
Winston Pichardo Llenas
Director of Operations
United Nearshore Operations (UNO)