Allied Global began operations in 2005 in Guatemala City with a 50 seat Contact Center, providing services for a local telecommunications company. In 2008, Allied Global started providing services to U.S. based companies. In 2013, Allied Global acquired Marketlink Inc., a US company with more than twenty years of success in the contact center industry. Today Allied Global has grown to 5,000 seats and more than 7,000 employees.
With operations in Guatemala, Honduras, Mexico and the US, Allied Global uses analytics to match highly engaged team members to the best outcome possible, whether in a customer engagement or sales environment, their data analysis proactively positions their team to ensure a lasting, positive effect on customer interactions.
Allied Global provides a wide range of quality contact center solutions, recruits high-quality talent, develops and delivers ongoing specialized and consistent training for all agents, and yields a highly-experienced management team who works with senior leadership to expedite key decisions and better serve their customers. They have been a PACE member since 2010!
Nevres Genc Vargas
Chief Commercial Officer
Head of Client Services