BBC Technology Solutions: Member Spotlight | May, 2020

In recent months, BBC Technology Solutions has helped companies transition thousands of employees to their homes by providing refurbished laptops and desktops, ensuring that businesses can continue to meet the needs of their clients remotely. We provided a local contact center with multiple locations across the United States with [...]

By |2020-05-06T16:07:52+00:00April 29th, 2020|Member Spotlight|Comments Off on BBC Technology Solutions: Member Spotlight | May, 2020

iconectiv: Member Spotlight | April, 2020

At iconectiv, we are dedicated to helping you navigate the ever-changing communication landscape. New technologies have revolutionized the way brands and consumers connect and engage with one another. This has given rise to unforeseen challenges, such as a rise in illegal robocalling and caller-ID spoofing. As a result, confidence in [...]

By |2020-04-03T18:26:29+00:00March 31st, 2020|Member Spotlight|Comments Off on iconectiv: Member Spotlight | April, 2020

CSG: Member Spotlight | March, 2020

CSG provides organizations with the platforms and processes needed to deliver an “amazon like” experience to their customers. Delivering personalized, relevant, and timely communications in a customer’s channel of choice has never been easier. Journey analytics and orchestration, conversational artificial intelligence, combined with next-generation content editing tools, and an [...]

By |2020-04-06T17:27:22+00:00March 1st, 2020|Member Spotlight|Comments Off on CSG: Member Spotlight | March, 2020

Contact Center 411: Member Spotlight | February, 2020

Contact Center 411 is an innovative CX consulting firm focused on helping call centers, help desks and BPOs optimize their customer-focused operations across many industries including Travel & Hospitality, Business services, Healthcare and Public Sector ACE Member: Since 2018 Representative: Brian Golden Title: Partner

By |2020-04-06T17:38:46+00:00January 27th, 2020|Member Spotlight|Comments Off on Contact Center 411: Member Spotlight | February, 2020

LiveVox: Member Spotlight | January, 2020

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in [...]

By |2020-04-06T17:39:32+00:00January 19th, 2020|Member Spotlight|Comments Off on LiveVox: Member Spotlight | January, 2020

Noble Systems: Member Spotlight | December, 2019

There’s a distinct goal for every customer contact — whether it’s solving a problem, providing information, making a sale or something else altogether. Arming your contact center with the best, most advanced tools puts you in the right position to achieve those goals. That’s why Noble Solutions came to [...]

By |2020-04-06T17:40:37+00:00December 19th, 2019|Member Spotlight|Comments Off on Noble Systems: Member Spotlight | December, 2019

Lessonly: Member Spotlight | November, 2019

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by over 3 million learners at more than 900 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is [...]

By |2020-04-06T17:42:26+00:00November 19th, 2019|Member Spotlight|Comments Off on Lessonly: Member Spotlight | November, 2019

Etech: Member Spotlight | October, 2019

Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each [...]

By |2020-04-06T17:42:43+00:00October 19th, 2019|Member Spotlight|Comments Off on Etech: Member Spotlight | October, 2019

Gateston & Co.: Member Spotlight | September, 2019

Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally. We offer ten fully-integrated multilingual Contact Center facilities operating 24/7 x 365, located in North America, Latin America and Asia. We have made tremendous investment in [...]

By |2020-04-06T17:43:10+00:00September 20th, 2019|Member Spotlight|Comments Off on Gateston & Co.: Member Spotlight | September, 2019

Grupo NGN: Member Spotlight | August, 2019

Interactions with clients or customers are key to an organization’s success. NGNCloudComm – Grupo NGN's flagship product - supports the powerful opportunities of proactive customer connections maintaining a 360-degree view of them, helping you be more responsive, efficient and customer focused while maintaining a superior inbound and blended experience [...]

By |2020-04-06T17:43:46+00:00August 20th, 2019|Member Spotlight|Comments Off on Grupo NGN: Member Spotlight | August, 2019

CAS: Member Spotlight | July, 2019

Congratulations to Corporate Advisory Solutions,LLC (CAS), our July Member Spotlight. Every month, PACE highlights a member who provides exemplary service and positively impacts the contact center industry. CAS provides merger and acquisition (M&A) advisory (both sell-side and buy-side representation), market research/intelligence, fair market valuation/fairness opinion, capital raising and business plan [...]

By |2020-04-06T17:43:58+00:00July 20th, 2019|Member Spotlight|Comments Off on CAS: Member Spotlight | July, 2019

Fidelum Partners: Member Spotlight | June, 2019

Fidelum Partners is a research-based consulting and data analytics firm specializing in customer and agent loyalty insights, strategies and results.  We take pride in building lasting relationships with our clients and keep their best interests at the forefront of everything we do. Our breakthrough HUMAN Brand customer and agent [...]

By |2020-04-06T17:44:24+00:00June 20th, 2019|Member Spotlight|Comments Off on Fidelum Partners: Member Spotlight | June, 2019

UNO: Member Spotlight | May, 2019

United Nearshore Operations (UNO) is a global BPO and Call Center company providing award winning services in multiple languages since its launch in 2004. UNO currently holds 70% of the local contact center market share in Santiago, Dominican Republic; making it the largest and most stable call center service [...]

By |2020-04-06T17:44:35+00:00May 20th, 2019|Member Spotlight|Comments Off on UNO: Member Spotlight | May, 2019

Call Center Coach: Member Spotlight | April, 2019

Accelerating supervisor training with the world’s only virtual blended learning academy for emerging and existing contact center supervisors. Follow our Supervisor Success Path and rapidly develop leadership skills with our blended learning system of a Community of Practice (CoP), boot camps, industry insight webinars, micro-learning, elearning, and certification. Jim [...]

By |2020-04-06T17:53:47+00:00April 20th, 2019|Member Spotlight|Comments Off on Call Center Coach: Member Spotlight | April, 2019

Allied Global: Member Spotlight | March, 2019

Allied Global began operations in 2005 in Guatemala City with a 50 seat Contact Center, providing services for a local telecommunications company. In 2008, Allied Global started providing services to U.S. based companies. In 2013, Allied Global acquired Marketlink Inc., a US company with more than twenty years of [...]

By |2020-04-06T17:57:46+00:00March 20th, 2019|Member Spotlight|Comments Off on Allied Global: Member Spotlight | March, 2019

BBC Technology Solutions: Member Spotlight | February, 2019

BBC Technology Solutions is an IT hardware provider that specializes in providing high quality, certified pre-owned business class computer equipment and IT Lifecycle Solutions. Founded by Michael Sutter in 2009, BBC delivers long-term IT hardware solutions, from initial investment to asset liquidation, using strategies to ensure companies’ needs are [...]

By |2020-04-06T17:56:49+00:00February 20th, 2019|Member Spotlight|Comments Off on BBC Technology Solutions: Member Spotlight | February, 2019

Quality Contact Solutions: Member Spotlight | January, 2019

Quality Contact Solutions (QCS) is one of the largest outsourced B2B telemarketing vendors in the PACE membership.  QCS owners, Dean & Angela Garfinkel, along with a large team of professionals ensure every client program achieves the established goals on a daily, weekly and monthly basis. In addition, the QCS [...]

By |2020-04-06T17:55:57+00:00January 20th, 2019|Member Spotlight|Comments Off on Quality Contact Solutions: Member Spotlight | January, 2019

ERC: Member Spotlight | December, 2018

ERC is an agile, results-driven contact center that specializes in managing every part of the customer lifecycle, from customer acquisition to customer care to tech support to recovery and collections. Founded in 1999 by Kirk Moquin and Mark Thompson, ERC has gone from being a small firm specializing in [...]

By |2020-04-06T17:55:40+00:00December 20th, 2018|Member Spotlight|Comments Off on ERC: Member Spotlight | December, 2018

Infutor Data Solutions: Member Spotlight | November, 2018

Infutor Data Solutions is the expert in Consumer Identity Management. We are 100% focused on enabling brands to instantly know what they need to about consumers, exactly when they need it. With deep experience building and linking elite, trusted data sources, Infutor is a specialist in delivering solutions that [...]

By |2020-04-06T18:00:02+00:00November 20th, 2018|Member Spotlight|Comments Off on Infutor Data Solutions: Member Spotlight | November, 2018

NobleBiz: Member Spotlight | October, 2018

Since 2005, NobleBiz has innovated award-winning cloud solutions, performance-based routing, and data aggregation on a business reporting platform that reduces call frequency and improves contact rates. Together with our extraordinary customer service, NobelBiz has earned a solid reputation across the US and abroad. Named one of the “20 Most Promising [...]

By |2020-04-06T18:00:43+00:00October 20th, 2018|Member Spotlight|Comments Off on NobleBiz: Member Spotlight | October, 2018