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DATE: Today
Time: on demand
Duration: 60 Minutes

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In this webinar, explore going beyond technology & data to reach human wisdom

Join PACE and Etech’s Chief Customer Officer Jim Iyoob, as he lays out the architecture needed for human intelligence to meet artificial intelligence to improve your customer experience.

YOUR PRESENTER

Jim Iyoob
Jim IyoobChief Customer Officer, Etech Global Services
Jim has responsibility for Etech’s marketing, business development, program implementation and product development across all of Etech’s existing lines of business – Etech, Etech Insights, Etech Technology Solutions (ETS), and Etech Social Media Solutions.

Jim has 25+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; His expertise includes operational performance management, e-commerce sales, and service with an impeccable track record of innovation and advanced business intelligence. One of his strongest suits is being able to assist customers in launching and developing their world-class customer experience solutions.

 

How do you implement your learnings from this webinar?

Knowing and not doing is dumb. So we’ll help you be smart!

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