NexRep is the highest quality, onshore, at home contact center based in the U.S. We have innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents who match customer profiles. The result has been a fast-growing company that attracts the best talent and outperforms our competition. We provide multi lingual, omni channel solutions via email, chat, phone and social and do so with agents in 42 states. We are an On Demand call center: you pay for what you use which saves our clients 30-40% of costs associated with brick and mortar centers.
Customer Service
At NexRep, we believe that Customer Service starts with finding and deploying agents who care. Our customer care agents are client dedicated and have strong relationships with the products they service, whether they are users, consumers, or advocates. Our agents are true brand-advocates through rigorous product, brand, skills, and systems certification programs.
Inbound Sales
NexRep handles inbound calls driven by media coming through a variety of sources including television, radio, direct mail, and web advertising. In this era, where media is ubiquitous and always on, traditional call centers are challenged scheduling agents. With NexRep’s model of at-home agents all over the United States, it is easy for us to provide service at all times and partner with our choice of agents who have a natural ability to sell and who can provide exceptional customer care. Because of this unique model, coupled with our certification process, NexRep consistently brings in up to 20% more revenue than a standard call center.
Outbound Sales
There are many types of outbound calls and NexRep does all of them. The majority of these calls are sales related, which is why NexRep only trains and recruits people with prior sales experience. Quality is paramount to us, which is why our agents have backgrounds in selling, upselling, and communications.