Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.
Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
ePerformax Contact Centers & BPO was one of the first contact centers in the Philippines in 2002. Today, we operate three contact centers in the country with over 6,500 customer service professionals. We are focused on providing the highest levels of customer service and BPO to a select group of Fortune 1000 and other global companies to support their English-speaking customers around the globe.
ePerformax provides omnichannel customer support via voice, email, chat, messaging, sms, and social interactions. We handle customer/account service and support, inbound sales, billing/account support, debit/credit card services, consumer finance services, technical support, product/service support, website navigation support, fraud/collections/disputes, and travel reservations, along with non-voice BPO activities Our clients span these industries: consumer finance and credit cards, wireless and telecommunications, payment systems, travel, and e-commerce/.com.
Wax Frias-Louden, Director Business Development (404) 771-7493
EPIC Connections is a global customer engagement and contact center consulting company. Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results. Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. EPIC’s senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage. With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.
Dan Dineen, Vice President Professional Services 4028844700 x 214 John Glantz, Vice President Consulting Services 4028844700 x206