CH Consulting Group ("CHCG") is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients' needs.
Our Mission: Navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success.
Our Approach: We pride ourselves in our strategically ROI-focused approach where we identify cost reductions, capitalize on efficiencies and build a business case for our clients. When you work with CHCG, you leverage our expertise, knowledge of industry best practices and extensive network to Evaluate, Design, Implement & Optimize the strategies that affect the key components of your organization: People, Process & Technology. Together, we combine creativity & productivity to create high value solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.
Our Services: We provide a full suite of contact center consulting services that can be provided as a package or a la carte. Our services include:
– 360° View – Contact Center Assessment
– 360° View LITE – Contact Center Assessment
– Contact Center Due Diligence Checklist
Design & Documentation
– Strategy Design
– Training & QA Programs
– IT Solutions Design & Architecture
– Requirements & SOP Creation
Contact Center Planning
– New Vendor Implementation Support
– Contact Center Set-Up
– Vendor Management
– Vendor Selection
– Fractional Leadership
– Buyer & Seller Acquisition Services
– Performance Management Optimization
– WFM Optimization
– Sales & Marketing Optimization
– Executive Leadership Coaching
Please visit out website at http://www.chconsultinggroup.com to learn more or give us a call at 218-286-4006 for a free consultation!
CSG International Systems, Inc
Contact: John Stanovcak
Headquarters 6175 S. Willow Drive, 10th Floor Greenwood Village CO 80111 United Stateswork
Work Email: John.Stanovcak@csgi.comINTERNET
Categories: Back Office Services, Market Research / Surveys, Omni-Channel Platforms, OmniChannel
For more than 35 years, CSG has been a trusted partner to some of the most well-known brands, providing solutions and services that help companies around the world monetize and digitally enable the customer experience. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually. And we do it with a singular focus – an obsession – on our customers’ success.
CSG is a leading provider of customer engagement, revenue management and digital monetization, and payments solutions that help our customers:
– Improve customer engagement and reduce churn
– Reduce operating expenses and run their businesses more efficiently
– Quickly launch new digital services and enter new markets
– Compete and win in an ever-changing global marketplace
Contact: Jack Price III, Strategic Partner Manager
Headquarters 5601 Lindero Canyon Rd Westlake Village CA 91362 United Stateswork
Work Phone: 818-673-4731work
Work Email: firstname.lastname@example.orgINTERNET
Categories: Back Office Services, Inbound Customer Service, Inbound Sales, QA Services, Training Services, Work Force Management, At Home Agents, Backoffice Automation, Company Services
CallSource combines Workforce Optimization with Business Process Outsourcing. We monitor call recordings utilizing human analysts with a greater than 97% accuracy. Through integrations with phone systems and voice-loggers, we provide a platform for Contact Centers to improve agent performance and customer experience. Our scalable solution is able to analyze a much larger sample size of call recordings than Contact Center Managers could do on their own. Managers can quickly identify training gaps, ongoing agent behaviors, and focus their time on coaching agents rather than manually scoring calls. Clients engage with CallSource when they need an objective 3rd party to monitor calls, a robust scoring and coaching platform, and to reduce unneeded salary expenses for improved cash flow.
Jack Price, Strategic Partner Manager 8186734731
Kelli Conley, Marketing Director 8185963829