Supplier Directory
BenchmarkPortal is your source for Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the call center industry. Contact Center Benchmarking Bruce, Belfiore, Chief Executive Officer, (855) 229-0829 Michael, Feinberg, Sales Manager, (443) 552-7510 126 E Constance Ave Santa Barbara CA 93105 United States Established in 2007, BPR is a management firm providing U.S.-based call center solutions for companies of all sizes. Our proven network of the most reputable partners in the country offer highly trained specialists with solid industry knowledge and professionalism to manage your communication needs, protect your brand integrity, and provide your customers with a positive experience. We offer a full array of turnkey services to assist our clients. BPR is certified as a New Jersey Woman-Owned Business Enterprise (NJWBE) and by the Woman’s Business Enterprise National Council (WBENC). BPR is also registered with System for Award Management (SAM), U.S. Small Business Administration (SBA), is a member of the ACA International and RMA International and is accredited by the Better Business Bureau. Call Center Overflow / Customer Service / First- and Third-Party Account Receivables Management / Risk Mitigation / Sophisticated Analytics / Compliance / Customer Retention / Surveys / Mass Mailings / Medical / Political Opinion and Polling Services / Quality Assurance (Call Monitoring) / SMS Text Messaging. 155 Passaic Avenue., Ste 470 Fairfield NJ 07004 United States BBC Technology Solutions provides lower cost IT hardware solutions and unparalleled customer service guaranteed to help you get the most of out of your technology budget. Whether you are planning a technology refresh, setting up a new training center, or expanding your operations, BBC has the brand name, certified refurbished business class IT hardware to support your needs, including thin clients, desktops, laptops, LCD monitors, phones, and more. Our value-added solutions will help your company save time and money through Microsoft licensing, imaging services, warranties, IT buy backs, leasing options, and test drive programs. Clients experience a new, out-of-the-box, experience at half the cost! To further maximize your investment in technology, we offer IT liquidation services in which we can remove retired equipment from your company and put money back into your organization. Heather Sutton, 513-305-7858 11105 Deerfield Road Cincinnati OH 45242 United States
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Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness. Join our community today.
Center Certification
Training for all levels of Contact Center Professional (in-person and on-demand)
Contact Center Assessments
Contact Center Industry Reports
Call Center White Papers, Research and WebinarsAdditional Contacts
Business Processes Redefined, LLC
Business Processes Redefined, LLC
Contact: Lauren Irwin-Szostak, President
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