2020 Contact Center Technology Forum and Supplier Expo

“The Year of the Agent”

Speaker Submission: OPEN

When: TBD
Location: Cisco Systems, New York City

The PACE New York Metro Chapter is pleased to announce our Call for Speakers for our 2020 Contact Center Technology Forum and Supplier Exposition. PACE encourages interested individuals and companies to submit speaking proposals by completing and returning the application attached.

Our focus remains on taking steps forward towards meeting on schedule, but we are discussing a range of options if the (virus) situation doesn’t look likely to be contained by June. The health and safety of our speakers and attendees will remain a priority one.

About the Event
This event, held at Cisco Systems in New York City, will cover various hot technology topics relating to our overall theme, “The Year of the Agent.” Our “Executive Level” contact center audience is made up of both technical and non-technical attendees. We’re looking for submissions in the 3 following areas:

  1. Supporting the Agent at the Desktop
    • Knowledge Management Systems
    • Workflow Process Automation
    • Omni-Channel Engagement Tools
    • Unified Desktop/360◦ view of the customer
    • Other
  2. How to Create & Manage Great Agents
    • Learning Management Systems
    • Coaching Automation
    • Speech Analytics
    • Gamification
    • Other
  3. Stir & Shaken – How Do We Proceed For 2021?
    • What Is It, How Does it Work?
    • When Is It Available?
    • When Will the FCC Make it Mandatory?
    • Who Do I Purchase the Registration From?
    • What Does It Cost?
    • Other

End-Users Receive Priority Consideration for Speaking Slots

We are particularly looking for end-users where they can share their actual experience in implementing, testing, deploying and using new/advanced contact center technology solutions.  Technology supplier sponsors will also receive priority consideration panelist positions.

Sessions will be organized into panels with a moderator for an interactive or non-lecture-type presentation. This is a full-day event starting with a continental breakfast, morning sessions, lunch, afternoon sessions and ending with a networking cocktail reception in the sponsor expo area at the end of the day.  There will also be Supplier Expo visitation time throughout the day.

About PACE

The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), is the only non- profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment and technology suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat, service, and support.

The New York Metro Chapter of PACE hosts regular events with an educational emphasis for call center and customer contact professionals, including customer service, consumer affairs, sales, help desk, and collections professionals. Local active membership includes nearly 300 members, and our local promotion list has over 1,100 names.  Approximately 30 – 40% of event attendees are non-member contact center professionals.

This will be our 13th New York PACE Technology Forum, and it is always our best-attended event of the year.  In previous years our Tech Forum has attracted people from as far away as Florida, Texas, Utah, Washington, Colorado, Canada, and California. It’s truly a national event.

Submission of Speaking Proposals (ACCESS FORM)

Please be aware that all submissions will be considered carefully for inclusion in the event program, but this does not guarantee acceptance.

Speaker Requirements (Important-Please Read Carefully) The PACE NY Metro board relies on many evaluation criteria including relevance, speaking experience, and references from its members. PACE is also looking to showcase its members and sponsors. Preference and consideration will be given to individuals with a demonstrated commitment to the organization, including sponsorship at this and other events, once content has been considered.

PACE requires that all information be presented in an educational, non-commercial, non-self-promotional manner. “Promotional” (product or company focused) presentations will not be permitted. Speakers who are also table-top display sponsors will be permitted to invite the attendees to visit their table display to learn more about their company and its products.

Speakers that are selected are expected to speak. This means that if organizational changes, availability, or other reasons cause the speaker to be unable to speak, NY Metro PACE at its sole discretion will determine whether to change the speaker, or make other arrangements.

Criteria for Evaluation (Important-Please Read Carefully) Event delegates attend the Contact Center Technology Forum to gain access to timely, informative, leading-edge information and education that can be found nowhere else. They use this information to shape business practices, improve performance and knowledge, and make technology purchasing decisions.

Individual topics are selected based on demonstrated audience interest and synergy with the overall panel topic. Innovation, originality and timeliness of material are also considerations.

Selected speakers are required to provide a 100-word biographical summary and headshot photograph for marketing purposes. Proposals should be accompanied by a brief company description, especially for vendors.

Please note that all speaking positions are unpaid and speakers are responsible for their own travel expenses to and from the event.

Speakers will, however, attend the event free of admission charge.