Simply Contact Announces Cooperation with METRO Cash & Carry

One of the biggest chains of self-service professional wholesale stores METRO Cash & Carry has teamed up with Simply Contact to create a client-oriented call center. Simply Contact’s experts have already begun to work on the implementation and full development of the METRO’s outsourced call center. METRO Cash & Carry [...]

By |2020-08-05T15:25:20+00:00August 5th, 2020|Press Releases|Comments Off on Simply Contact Announces Cooperation with METRO Cash & Carry

Quality Voice & Data Attains Authorized SHAKEN Service Provider Status

QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.

By |2020-06-01T15:35:47+00:00June 1st, 2020|Press Releases|Comments Off on Quality Voice & Data Attains Authorized SHAKEN Service Provider Status

[PODCAST] First Contact Podcast Series Welcomes Consultant Expert Christa Heibel on New Episode

First Contact podcast continues its series Stories of the Call Center with another insightful episode exploring the topic of true leadership with Consultant Expert and CEO, Christa Heibel. Join us as we explore topics like crisis leadership, mindset and business strategies in the Contact Center industry.

By |2020-05-01T16:08:08+00:00May 1st, 2020|Press Releases|Comments Off on [PODCAST] First Contact Podcast Series Welcomes Consultant Expert Christa Heibel on New Episode

Live Webinar: Coronavirus and Contact Centers: A Survival Guide to Business Continuity

What is and how is coronavirus affecting your business The key and essential steps during the coronavirus outbreak Tactics and action-points for your employees The “prepare for” vs. “panic because” How to strategize and prioritize your goals during coronavirus outbreak.

By |2020-04-29T19:12:27+00:00March 26th, 2020|Press Releases|Comments Off on Live Webinar: Coronavirus and Contact Centers: A Survival Guide to Business Continuity

NobelBiz launches Omni+, Free Omnichannel Solution for Contact Centers during the Pandemic

NobelBiz announces its contribution to the Contact Center industry during the COVID-19 (Coronavirus) period with up to 6 months free licenses for the newly launched NobelBiz Omni+ solution, helping companies establish a quick and easy remote-work model business continuity.

By |2020-04-29T19:11:55+00:00March 26th, 2020|Press Releases|Comments Off on NobelBiz launches Omni+, Free Omnichannel Solution for Contact Centers during the Pandemic

GCOM PROVIDES CO-BROWSING FOR IMPROVED CX

Newton, NJ, February 24, 2020. GCOM Worldwide announced today a new partnership with Surfly to provide call centers the ability for collaborative browsing. Called co-browsing, it is simply two or more people accessing the same web page at the same time.

By |2020-04-29T19:09:56+00:00February 28th, 2020|Press Releases|Comments Off on GCOM PROVIDES CO-BROWSING FOR IMPROVED CX

Fonative Supplies Ontario Systems with Trusted Entity Calling Powered by Numeracle

Lowell, MA — February 11th, 2020 — Fonative, the Compliant CommunicationsTM company, today announced the live customer deployment of its Trusted Entity Calling solution by a Fonative customer, Ontario Systems

By |2020-07-28T14:47:37+00:00February 11th, 2020|News You Can Use, Press Releases|Comments Off on Fonative Supplies Ontario Systems with Trusted Entity Calling Powered by Numeracle

Christa Heibel joins PACE as Interim Executive Director

It’s a new year, and the start of a new decade – there is no better time than now to share the new direction that the Professional Association for Customer Engagement (PACE) is headed! PACE is excited to announce the addition of Christa Heibel to the PACE Team, in an Interim Executive Director role, effective immediately.

By |2020-04-29T04:49:14+00:00February 7th, 2020|News You Can Use, Press Releases|Comments Off on Christa Heibel joins PACE as Interim Executive Director
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