One of the biggest chains of self-service professional wholesale stores METRO Cash & Carry has teamed up with Simply Contact to create a client-oriented call center. Simply Contact’s experts have already begun to work on the implementation and full development of the METRO’s outsourced call center. METRO Cash & Carry [...]
QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.
First Contact podcast continues its series Stories of the Call Center with another insightful episode exploring the topic of true leadership with Consultant Expert and CEO, Christa Heibel. Join us as we explore topics like crisis leadership, mindset and business strategies in the Contact Center industry.
What is and how is coronavirus affecting your business The key and essential steps during the coronavirus outbreak Tactics and action-points for your employees The “prepare for” vs. “panic because” How to strategize and prioritize your goals during coronavirus outbreak.
NobelBiz announces its contribution to the Contact Center industry during the COVID-19 (Coronavirus) period with up to 6 months free licenses for the newly launched NobelBiz Omni+ solution, helping companies establish a quick and easy remote-work model business continuity.
Newton, NJ, February 24, 2020. GCOM Worldwide announced today a new partnership with Surfly to provide call centers the ability for collaborative browsing. Called co-browsing, it is simply two or more people accessing the same web page at the same time.
Lowell, MA — February 11th, 2020 — Fonative, the Compliant CommunicationsTM company, today announced the live customer deployment of its Trusted Entity Calling solution by a Fonative customer, Ontario Systems
It’s a new year, and the start of a new decade – there is no better time than now to share the new direction that the Professional Association for Customer Engagement (PACE) is headed! PACE is excited to announce the addition of Christa Heibel to the PACE Team, in an Interim Executive Director role, effective immediately.