CX Architecture – Using Agent Insights to Design a Remarkable Experience (Recorded 03/18/2020)

New research from our PACE ACX conference keynote speaker, Karin Hurt, reveals practical ways to get your team bringing you better ideas.

By | 2020-03-28T03:50:59+00:00 March 27th, 2020|Educational Webinars|Comments Off on CX Architecture – Using Agent Insights to Design a Remarkable Experience (Recorded 03/18/2020)

Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

In this webinar, explore going beyond technology & data to reach human wisdom. Join PACE and Etech’s Chief Customer Officer Jim Iyoob, as he lays out the architecture needed for human intelligence to meet artificial intelligence to improve your customer experience.

By | 2020-03-27T17:57:33+00:00 February 21st, 2020|Educational Webinars|Comments Off on Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

The Customer Experience Journey – It’s More Than Technology!

Watch panel experts expand their discussion on customer experience beyond the technology! From hot topics such as the importance of human connection to the agent experience, you will hear real, unscripted discussions and valuable take-aways on the state of the customer experience journey today.

By | 2020-02-21T23:15:21+00:00 December 16th, 2019|Educational Webinars|Comments Off on The Customer Experience Journey – It’s More Than Technology!

Unleashing Your Performance Secret Weapon

The reality is, contact center performance rests solely on the shoulders of the frontline contact center supervisor, yet they should not accept any blame for failure. In this session, you’ll learn why.

By | 2020-02-21T23:52:20+00:00 August 21st, 2019|Educational Webinars|Comments Off on Unleashing Your Performance Secret Weapon