About Florante del Castillo

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So far Florante del Castillo has created 3 blog entries.

PACE Member Webinar: AI Superpowers for Your Agents to Deliver World Class Customer Service

Self-service tools and bots are helpful in reducing traffic load, but your customers value the knowledge, timeliness and warmth of a human agent. How can CS teams strike a balance? We'll explore the cutting edge of AI technologies and discuss the ROI of augmenting agents versus replacing them. Great webinar [...]

By |2020-07-10T17:23:53+00:00July 10th, 2020|Educational Webinars, News You Can Use|Comments Off on PACE Member Webinar: AI Superpowers for Your Agents to Deliver World Class Customer Service

Supreme Court Invalidates Government-Backed Debt Collection Exception, Upholds Rest of TCPA

In 2015, Congress exempted calls made to collect debts owed to or guaranteed by the United States from the TCPA’s autodialer restrictions. Today, in Barr v. American Association of Political Consultants, the Supreme Court of the United States held that the exemption unconstitutionally favors debt collection speech over political and [...]

By |2020-07-09T14:44:09+00:00July 9th, 2020|News You Can Use|Comments Off on Supreme Court Invalidates Government-Backed Debt Collection Exception, Upholds Rest of TCPA

ePerformax Contact Centers & BPO: Member Spotlight | July 2020

ePerformax Contact Centers & BPO was one of the first contact center pioneers in the Philippines in 2002. Today, we operate three contact centers, including work-from-home solutions, in the country with over 6,500 customer service professionals. We are focused on providing the highest levels of customer service and BPO [...]

By |2020-06-29T20:42:00+00:00June 29th, 2020|Member Spotlight, News You Can Use|Comments Off on ePerformax Contact Centers & BPO: Member Spotlight | July 2020